Service Administrator

Honeycomb Jobs Ltd; Antrim and Newtownabbey District; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Mon-Fri working hours

Permanent full-time contract

On-site parking

Job summary

Honeycomb is recruiting a Service Administrator for its Mallusk team within the construction industry. You will coordinate service requests, support the repair team and keep customers informed throughout the process, ensuring a positive customer experience.

The role suits someone with administration, customer service or service coordination experience, strong organisation, and good IT skills. Monday–Friday, permanent full-time, with on-site parking.

Qualifications

• The ideal candidate will have experience in administration, customer service or service coordination, with strong organisational skills and good IT abilities.
• Excellent communication, attention to detail and the ability to manage changing priorities are essential.

Responsibilities

• Managing customer breakdown enquiries and ensuring service requests are passed to the relevant team for timely action.
• Tracking repair progress and providing regular updates to customers and internal departments.
• Organising and prioritising repair work for the in-house service team to ensure resources are used effectively.
• Advising sales colleagues on equipment availability and keeping them informed of any changes.
• Producing regular service and repair reports to support departmental activity.
• Maintaining accurate records and ensuring service paperwork is completed and stored correctly.
• Building positive working relationships with customers and colleagues, providing a helpful and professional service at all times.

Skills

Administration

Customer service

Service coordination

Job description

Honeycomb is delighted to be working with a reputable client within the construction industry to recruit a Service Administrator for their Mallusk team. This is a great opportunity to join an established business in a key support role, helping to keep service operations running smoothly while delivering a positive experience for customers.

The successful candidate will be responsible for coordinating service requests, supporting the repair team and keeping customers and colleagues informed throughout the process. This role would suit someone who enjoys a varied workload, can think on their feet and is confident managing priorities in a busy, customer-focused environment.

Key responsibilities will include:

• Managing customer breakdown enquiries and ensuring service requests are passed to the relevant team for timely action.
• Tracking repair progress and providing regular updates to customers and internal departments.
• Organising and prioritising repair work for the in-house service team to ensure resources are used effectively.
• Advising sales colleagues on equipment availability and keeping them informed of any changes.
• Producing regular service and repair reports to support departmental activity.
• Maintaining accurate records and ensuring service paperwork is completed and stored correctly.
• Building positive working relationships with customers and colleagues, providing a helpful and professional service at all times.

The ideal candidate will have experience in administration, customer service or service coordination, with strong organisational skills and good IT abilities. Excellent communication, attention to detail and the ability to manage changing priorities are essential. Experience in construction would be advantageous but not essential.

This position offers a salary of £28,000-£30,000 per annum, depending on experience, with Monday to Friday working hours, a permanent full-time contract and on-site parking. It is an excellent opportunity to join an established business and play an important part in its day-to-day service operations.

Benefits

• Monday to Friday working hours
• a permanent full-time contract
• on-site parking

If you require support or adjustments during any stage of the recruitment process due to a disability, please contact us directly to discuss how we can assist.

Honeycomb is committed to promoting equality of opportunity for all applicants.