Customer Service Administrator

Hello Recruitment Associates; Milton Keynes; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous bonus scheme

25 days annual leave

Free parking

Life assurance

Private health cover

Job summary

Hello Recruitment in Milton Keynes is seeking a proactive Customer Service Administrator to join the Science & Technology division. You will support a busy service administration team, handling customer inquiries via email and Zendesk and coordinating field service activities.

The ideal candidate is an experienced administrator with SAP and MS Word/Excel skills, capable of maintaining calibration records and accurate service scheduling, while delivering excellent customer service to a wide

Qualifications

• Experience as an administrator with a customer service bias.
• Good working knowledge of SAP and MS Word/Excel.
• Ability to prioritise workload in a busy environment and communicate clearly.
• Positive attitude with attention to detail and team collaboration.

Responsibilities

• Manage and respond to customer enquiries via email and Zendesk, maintaining high service standards.
• Coordinate and schedule preventative maintenance visits and reactive calls for field engineers.
• Order parts for service visits, monitor delivery, and log goods in SAP.
• Prepare quotations for chargeable and non-contract service visits.
• Maintain calibration records for service and test equipment, ensuring compliance.
• Raise and process work orders to support engineer activities.
• Maintain Engineer Locator system with accurate locations and schedules.
• Liaise with engineers, customers, and internal teams to complete service activities efficiently.
• Support continuous improvement within Service Administration and Sales Administration.
• Provide knowledge coverage for holidays and absence within the team.

Skills

Customer service

Administration

MS Word

MS Excel

Zendesk

Office software

Tools

SAP

Zendesk

Job description

Customer Service Administrator – Science & Technology – Milton Keynes – Excellent salary plus generous bonus and excellent benefits for the right candidate.

Are you a strong administrator with a Customer Service bias looking for your next opportunity as Hello Recruitment have just taken on an opportunity with an International Science & Technology business based in Milton Keynes where you can show your skills, be a key member of the Customer Service team and work in a warm and friendly professional office environment where the focus is to maximise the customer service experience at all times.

In this fully based office role where you will be at the heart of a dedicated and professional team, your duties will include:

• Manage and respond to customer enquiries received via email and Zendesk, ensuring a high level of customer service is maintained.
• Coordinate and schedule preventative maintenance visits and reactive repair calls for field service engineers.
• Order parts required for service visits, monitor delivery progress, and ensure goods are accurately booked into SAP upon receipt.
• Prepare and issue quotations for chargeable and non-contract service visits.
• Maintain calibration records for service and test equipment, ensuring all calibrations remain current and compliant.
• Raise and process work orders to support engineer service activities.
• Maintain the Engineer Locator system, ensuring engineer locations, availability, and schedules are accurate and up to date.
• Liaise with engineers, customers, and internal departments to ensure service activities are completed efficiently and effectively.
• Support continuous improvement initiatives within the Service Administration function.
• Develop knowledge across Service Administration and Sales Administration activities to provide effective holiday and absence cover across the team.

The ideal candidate will be an experienced and enthusiastic administrator at that point in their career where they are keen to play a key part in delivering exceptional customer service to a wide network of clients and get a buzz from delivering exceptional customer service to them.

You will have a good working knowledge of SAP and strong MS Word & Excel skills and previously been an integral part of a busy working environment where you have contributed to a team in a positive and successful way showing good communication skills both verbal and written, prioritising workload, whilst retaining strong attention to detail and above all a positive attitude at all times.

In return you will work for a business with a great history and working culture.

• generous bonus scheme
• 25 days annual leave
• free parking
• life assurance
• private health cover upon successful passing of probation

The role comes with excellent benefits associated with a market leader.

This is a great opportunity for a keen administrator to earn an excellent salary and be part of a growing business where you will be challenged in an interesting and varied way and play a key part in delivering customer satisfaction to your client base.