Service Administrator

Honeycomb Jobs Ltd; Enniskillen; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

On-site parking

Job summary

Honeycomb Jobs Ltd, in partnership with an established construction business near Enniskillen, seeks a Service Administrator to support maintenance requests and ensure smooth day-to-day service operations. You will be the first point of contact for tenants and coordinate schedules with in-house engineers and external parties.

The ideal candidate has administration, customer service or helpdesk experience, solid organisational and communication skills, and good IT system proficiency.

Qualifications

• Experience in administration, customer service or helpdesk.
• Strong organisational and communication skills.
• Confidence using IT systems.

Responsibilities

• Acting as the first point of contact for tenants, receiving and logging repair requests.
• Logging service requests, updating internal systems and ensuring jobs are progressed efficiently.
• Coordinating schedules for in-house engineers and allocating work as required.
• Liaising with external parties to coordinate work and resolve queries as required.
• Managing jobs from initial request through to completion, ensuring records are accurate and up to date.
• Providing general administrative support to ensure the smooth running of the service team.

Skills

Administration

Customer service

Helpdesk

Organisation

Communication

IT systems proficiency

Job description

Honeycomb is pleased to be working with an established construction business to recruit a Service Administrator based just outside of Enniskillen. This is an excellent opportunity to join a busy team, supporting the coordination of maintenance requests and ensuring the efficient delivery of day-to-day service operations.

The Service Administrator will act as the first point of contact for tenants reporting repair requests, working closely with external parties and in-house engineers. The successful candidate will play a key role in coordinating schedules, managing service requests and overseeing jobs from initial logging through to completion.

Key Responsibilities

• Acting as the first point of contact for tenants, receiving and logging repair requests.
• Logging service requests, updating internal systems and ensuring jobs are progressed efficiently.
• Coordinating schedules for in-house engineers and allocating work as required.
• Liaising with external parties to coordinate work and resolve queries as required.
• Managing jobs from initial request through to completion, ensuring records are accurate and up to date.
• Providing general administrative support to ensure the smooth running of the service team.

The Ideal Candidate

The successful candidate will have previous experience in administration, customer service or helpdesk support, alongside strong organisational and communication skills. Confidence using IT systems, the ability to prioritise workloads and a proactive approach are essential. Experience within a maintenance or construction environment would be advantageous.

Salary and Benefits

The role offers a salary of £30,000 per annum, alongside Monday to Friday working hours and on-site parking.