Service Administration Support Officer

NHS; Llanelli; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading healthcare organization as part of the administration and operational support team, providing essential services in a dynamic environment. This role offers a unique opportunity to contribute to the operational side of a critical care service, supporting both air and road-based transfers. Ideal for candidates seeking a varied administrative role beyond traditional tasks, with opportunities for personal development and growth.

Qualifications

• Experience in an administrative role.
• Ability to take comprehensive formal minutes.

Responsibilities

• Provide comprehensive administrative support for service operations.
• Manage requisitions and budget monitoring.

Skills

Communication

Confidentiality

Information Governance

Education

Level 3 qualification

Tools

Word Processing

Spreadsheet Packages

Presentation Packages

Job description

The Emergency Medical Retrieval and Transfer Service Cymru (EMRTS Cymru) is Wales's exciting and innovative aeromedical prehospital Critical Care and Transfer service.

EMRTS is consultant-led and is committed to being the best prehospital and transfer service in the world.

The service primarily operates on the Wales Air Ambulance Charity's fleet of Helicopters, and can also utilise a fleet of rapid response vehicles which provide operational and weather resilience.

In addition to the EMRTS service, the role will support the Adult Critical Care Transfer Service (ACCTS) which is a predominately road-based service with dedicated critical care transfer staff, vehicles and equipment from our bases in Cardiff and Bangor.

We are looking for an enthusiastic individual who will join our administration and operational support team. The ideal candidate will be someone who can support the operational side of the service through a variety of tasks as well as provide administrative support to the teams. If you are looking for role which is different to your typical administrative post, then we would like to hear from you.

Main duties of the job

The post holder will provide comprehensive administrative support to enable service-level operations.

Responsible for managing requisitions/purchasing as required by the service using procurement systems in accordance with the Health Board's finance policies and procedures

Provide budget monitoring support, including recharging and processing of invoices.

Coordinate meetings, events and conferences including leading on the preparation of relevant documentation such as agendas and writing comprehensive minutes.

Provide operational support for the management of the service fleet of RRVS and Ambulances

Provide operational support to the Clinical Leads to ensure effective and efficient service delivery

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Job responsibilities

A full detailed Job Description is attached to this advert.

Informal queries are welcomed, please do get in touch to find out more about this opportunity to work in this fast paced and innovative environment. We can offer you a job that provides variety and moves away from traditional administrative roles.

If you are looking for a post where no two days are the same, then this could be what you are looking for!

Person Specification

Essential Qualifications & Knowledge

• Educated to level 3 qualification e.g., NVQ/QCF or RSA 111 (or equivalent).
• Awareness of policies and procedures relating to dealing with confidential data, both personal and organisational
• Working knowledge of filing/data systems including record management/destruction of records.
• Understanding of information governance protocol and importance of confidentiality
• Knowledge of organisational policies, procedures and relevant IT packages
• Evidence of commitment to ongoing personal development and willingness to undertake training and development as necessary.

Experience

• Demonstrate experience in an administrative role
• Experience of communicating with all levels of professional staff and the public.
• Experience of dealing with confidential matters and sensitive data, and regarding the appropriate maintenance and storage of record
• Ability to take comprehensive formal minutes and transcriptions and transcribing and minute taking
• Advanced knowledge of word processing, spreadsheet and presentation packages
• Administering finance systems, e.g., requisitions, budget monitoring
• Working in an NHS environment.

Other

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Emergency Medical Retrieval and Transfer Service HQ

Business Manager/ Business Support Manager

Emergency Medical Retrieval and Transfer Service HQ