Service Admin & Scheduling Specialist (12-Month Contract)

RUBAX LIFTS LIMITED; Warrington; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Company car or allowance

25 days’ holiday plus bank holidays

Pension scheme with 5% company contrib

Comprehensive life assurance

Private medical cover with 24/7 GP

Free eye tests and eyewear discounts

Job summary

Rubax Lifts Limited in Warrington is seeking a Service Administrator on a 12-month fixed term contract to support the Service Team. You will handle phone inquiries, correspondence, invoices, emails, and update internal systems and portals, working closely with field engineers to plan and coordinate service activities.

This role requires strong organisation, proactive attitude, and the ability to manage competing demands while maintaining high standards of customer service and timely reporting.

Qualifications

• Experience in a similar role desirable.
• Strong organisational skills and proactive mindset.
• Ability to work well in a team with minimal supervision.
• Proficient IT skills, including MS Office applications.

Responsibilities

• Maintain and file service-related documents and worksheets.
• Prepare and send reports to customers.
• Keep the in-house system up to date and accurate.
• Update customer portals to meet KPIs & SLAs.
• Handle calls and emails, capturing detailed messages.
• Prepare and send accurate sales invoices.
• Communicate professionally with internal and external stakeholders.
• Log and process callouts; coordinate with engineers for completion.
• Process regional engineer timesheets and plan diaries.

Skills

Organised

Planning

Time management

MS Office

Teamwork

Initiative

Customer service

Prioritisation

Job description

Rubax Lifts Limited in Warrington is seeking a Service Administrator on a 12-month fixed term contract to support the Service Team. You will handle phone inquiries, correspondence, invoices, emails, and update internal systems and portals, working closely with field engineers to plan and coordinate service activities.

This role requires strong organisation, proactive attitude, and the ability to manage competing demands while maintaining high standards of customer service and timely reporting.