Service Administrator & Operations Coordinator

Schindler Group; Warrington; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Pension contribution 5%

Private medical cover + 24/7 GP

Eye tests & eyewear discounts

Résumé du poste

Rubax Lifts Limited in Warrington, England is seeking a Service Administrator to support the delivery of maintenance and repair services across our customer portfolio. You will work closely with engineers, customers and internal teams to coordinate service activities and maintain records.

This fast-paced role suits an organised administrator who handles multiple priorities and helps keep operations running smoothly while delivering excellent service.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and customer service skills, both written and verbal.
• Good IT skills, including Microsoft Office applications.
• Ability to prioritise workload effectively and manage multiple tasks simultaneously.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently whilst contributing positively to a wider team.
• A proactive and professional approach with a willingness to learn.
• Previous experience within an administration, customer service, service coordination or scheduling environment.
• Experience supporting field-based engineers or operational teams.
• Experience processing invoices and maintaining customer records.
• Experience using customer portals, CRM systems or service management systems.

Responsabilités

• Providing administrative support to the Service Department and wider operational teams
• Managing incoming telephone calls, emails and customer enquiries, ensuring a professional and responsive service at all times
• Processing service requests, logging call-outs and monitoring progress through to completion
• Coordinating engineer diaries and assisting with the planning and scheduling of maintenance and reactive works
• Maintaining accurate service records, customer information and internal systems
• Processing engineer timesheets and supporting the effective administration of field-based activities
• Preparing, issuing and tracking reports, correspondence and service documentation
• Updating customer portals and records to ensure service commitments and response requirements are met
• Preparing and issuing accurate customer invoices and supporting related administration activities
• Liaising with customers, engineers and colleagues to ensure service activities are communicated and coordinated effectively
• Assisting with the preparation and maintenance of service files, worksheets, schedules and operational documentation
• Supporting continuous improvement by ensuring company procedures and administrative processes are followed consistently

Connaissances

Administrative skills

Customer service

IT skills

Prioritisation

Attention to detail

Team player

Proactive attitude

Invoices processing

Outils

Microsoft Office

CRM systems

Service management systems

Customer portals

Description du poste

Rubax Lifts Limited in Warrington, England is seeking a Service Administrator to support the delivery of maintenance and repair services across our customer portfolio. You will work closely with engineers, customers and internal teams to coordinate service activities and maintain records.

This fast-paced role suits an organised administrator who handles multiple priorities and helps keep operations running smoothly while delivering excellent service.