Service Administrator: Coordinate Field Engineers & Customer Care

RUBAX LIFTS LIMITED; Warrington; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

25 days’ holiday + bank holidays

Pension scheme

Life assurance

Private medical cover with GP access

Eye care discounts

Job summary

Rubax Lifts Limited is seeking a Service Administrator to support maintenance and repair services across a growing customer portfolio in Warrington, UK. You will work closely with engineers, customers and internal teams to coordinate service activities and maintain accurate records.

The role is fast-paced and requires an organised, proactive administrator who can manage multiple priorities and deliver reliable administrative support to keep operations running smoothly.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and customer service skills, both written and verbal.
• Good IT skills, including Microsoft Office applications.
• Ability to prioritise workload effectively and manage multiple tasks simultaneously.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently whilst contributing positively to a wider team.
• A proactive and professional approach with a willingness to learn.

Responsibilities

• Providing administrative support to the Service Department and wider operational teams.
• Managing incoming telephone calls, emails and customer enquiries, ensuring a professional and responsive service at all times.
• Processing service requests, logging call-outs and monitoring progress through to completion.
• Coordinating engineer diaries and assisting with the planning and scheduling of maintenance and reactive works.
• Maintaining accurate service records, customer information and internal systems.
• Processing engineer timesheets and supporting the effective administration of field-based activities.
• Preparing, issuing and tracking reports, correspondence and service documentation.
• Updating customer portals and records to ensure service commitments and response requirements are met.
• Preparing and issuing accurate customer invoices and supporting related administration activities.
• Liaising with customers, engineers and colleagues to ensure service activities are communicated and coordinated effectively.
• Assisting with the preparation and maintenance of service files, worksheets, schedules and operational documentation.
• Supporting continuous improvement by ensuring company procedures and administrative processes are followed consistently.

Skills

Administrative

Organisational

Communication

Customer service

IT skills

Microsoft Office

Prioritisation

Multi-tasking

Attention to detail

Independent work

Teamwork

Proactive

Tools

CRM systems

Job description

Rubax Lifts Limited is seeking a Service Administrator to support maintenance and repair services across a growing customer portfolio in Warrington, UK. You will work closely with engineers, customers and internal teams to coordinate service activities and maintain accurate records.

The role is fast-paced and requires an organised, proactive administrator who can manage multiple priorities and deliver reliable administrative support to keep operations running smoothly.