Service Administrator (12-Month Fixed Term Contract)

RUBAX LIFTS LIMITED; Warrington; In loco; GBP 22.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Company car or allowance

25 days’ holiday plus bank holidays

Pension scheme with 5% company contrib

Comprehensive life assurance

Private medical cover with 24/7 GP

Free eye tests and eyewear discounts

Descrizione del lavoro

Rubax Lifts Limited in Warrington is seeking a Service Administrator on a 12-month fixed term contract to support the Service Team. You will handle phone inquiries, correspondence, invoices, emails, and update internal systems and portals, working closely with field engineers to plan and coordinate service activities.

This role requires strong organisation, proactive attitude, and the ability to manage competing demands while maintaining high standards of customer service and timely reporting.

Competenze

• Experience in a similar role desirable.
• Strong organisational skills and proactive mindset.
• Ability to work well in a team with minimal supervision.
• Proficient IT skills, including MS Office applications.

Mansioni

• Maintain and file service-related documents and worksheets.
• Prepare and send reports to customers.
• Keep the in-house system up to date and accurate.
• Update customer portals to meet KPIs & SLAs.
• Handle calls and emails, capturing detailed messages.
• Prepare and send accurate sales invoices.
• Communicate professionally with internal and external stakeholders.
• Log and process callouts; coordinate with engineers for completion.
• Process regional engineer timesheets and plan diaries.

Conoscenze

Organised

Planning

Time management

MS Office

Teamwork

Initiative

Customer service

Prioritisation

Descrizione del lavoro

Location

Warrington, England, United Kingdom

Job ID

91940

Quality of urban life

Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.

Service Administrator (12-Month Fixed Term Contract)

We are looking for a Service Administrator to join our Service Department on a fixed-term contract until August 2027.

The successful candidate will provide a wide range of administrative support to the Service Team, including answering telephone enquiries, preparing correspondence, processing invoices, managing emails, and updating internal systems and customer portals.

Working closely with field engineers, you will assist with planning and scheduling work, maintaining technical diaries, and ensuring service activities are effectively coordinated. The role requires regular liaison with colleagues, customers, and external stakeholders, while ensuring company processes are followed and service delivery standards are maintained.

The position will also provide administrative support to the Key Accounts Department and contribute to the smooth day-to-day operation of the wider Service function.

Your Main Responsibilities

• Maintenance of files, assisting with worksheets, schedules, and other service-related documents


• Preparing and sending reports to the customer


• Keeping the in-house system up to date


• Updating customer service portals to ensure we adhere to KPIs & SLAs


• Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages


• Preparing and sending accurate sales invoices


• Communicating professionally with all people and departments both externally and internally


• Logging & processing callouts and checking with engineers to ensure completion


• Process regional engineer timesheets and plan engineer work and route coordination


• Plan engineer diary ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered


• To be able to prioritise workload and identify priority works

What You Bring

• Previous experience in a similar role is desirable and a flexible approach to work


• Highly organised, proactive with the ability to work as a Team as well as on own initiative


• Good planning and time management skills


• Able to resolve conflicting demands to ensure good customer service


• IT literate with good knowledge of MS Office


• Able to prioritise own workload effectively


• Working with minimal supervision and utilising initiative


• Commitment to deliver business support accurately, under pressure and to tight timescales


• Reliable, organised, and diligent, with an excellent telephone manner

What’s in it for you?

When you join Rubax, you'll be part of a supportive and ambitious team committed to delivering exceptional service across the UK. In return, we offer:

• Competitive salary


• Company car or allowance (for eligible roles)


• 25 days’ holiday plus bank holidays


• Pension scheme with 5% company contribution


• Comprehensive life assurance


• Private medical cover with a trusted provider, plus 24/7 virtual GP access


• Free eye tests and eyewear discounts

Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.