Service Administrator

Schindler Group; Warrington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension contribution 5%

Private medical cover + 24/7 GP

Eye tests & eyewear discounts

Job summary

Rubax Lifts Limited in Warrington, England is seeking a Service Administrator to support the delivery of maintenance and repair services across our customer portfolio. You will work closely with engineers, customers and internal teams to coordinate service activities and maintain records.

This fast-paced role suits an organised administrator who handles multiple priorities and helps keep operations running smoothly while delivering excellent service.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and customer service skills, both written and verbal.
• Good IT skills, including Microsoft Office applications.
• Ability to prioritise workload effectively and manage multiple tasks simultaneously.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently whilst contributing positively to a wider team.
• A proactive and professional approach with a willingness to learn.
• Previous experience within an administration, customer service, service coordination or scheduling environment.
• Experience supporting field-based engineers or operational teams.
• Experience processing invoices and maintaining customer records.
• Experience using customer portals, CRM systems or service management systems.

Responsibilities

• Providing administrative support to the Service Department and wider operational teams
• Managing incoming telephone calls, emails and customer enquiries, ensuring a professional and responsive service at all times
• Processing service requests, logging call-outs and monitoring progress through to completion
• Coordinating engineer diaries and assisting with the planning and scheduling of maintenance and reactive works
• Maintaining accurate service records, customer information and internal systems
• Processing engineer timesheets and supporting the effective administration of field-based activities
• Preparing, issuing and tracking reports, correspondence and service documentation
• Updating customer portals and records to ensure service commitments and response requirements are met
• Preparing and issuing accurate customer invoices and supporting related administration activities
• Liaising with customers, engineers and colleagues to ensure service activities are communicated and coordinated effectively
• Assisting with the preparation and maintenance of service files, worksheets, schedules and operational documentation
• Supporting continuous improvement by ensuring company procedures and administrative processes are followed consistently

Skills

Administrative skills

Customer service

IT skills

Prioritisation

Attention to detail

Team player

Proactive attitude

Invoices processing

Tools

Microsoft Office

CRM systems

Service management systems

Customer portals

Job description

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Location: Warrington,England,United Kingdom
Job ID: 91975

Quality of urban life

Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.

Join us as a

Service Administrator

As a Service Administrator, you'll play a key role in supporting the delivery of maintenance and repair services across our customer portfolio. Working closely with engineers, customers and internal teams, you'll help coordinate service activities, maintain accurate records, process documentation and ensure customer enquiries are handled efficiently.

This is a varied and fast-paced role that would suit an organised and proactive administrator who enjoys working with people, managing multiple priorities and helping to keep operations running smoothly.

Your main responsibilities

• Providing administrative support to the Service Department and wider operational teams
• Managing incoming telephone calls, emails and customer enquiries, ensuring a professional and responsive service at all times
• Processing service requests, logging call-outs and monitoring progress through to completion
• Coordinating engineer diaries and assisting with the planning and scheduling of maintenance and reactive works
• Maintaining accurate service records, customer information and internal systems
• Processing engineer timesheets and supporting the effective administration of field-based activities
• Preparing, issuing and tracking reports, correspondence and service documentation
• Updating customer portals and records to ensure service commitments and response requirements are met
• Preparing and issuing accurate customer invoices and supporting related administration activities
• Liaising with customers, engineers and colleagues to ensure service activities are communicated and coordinated effectively
• Assisting with the preparation and maintenance of service files, worksheets, schedules and operational documentation
• Supporting continuous improvement by ensuring company procedures and administrative processes are followed consistently

What you bring

• Strong administrative and organisational skills
• Excellent communication and customer service skills, both written and verbal
• Good IT skills, including Microsoft Office applications
• Ability to prioritise workload effectively and manage multiple tasks simultaneously
• Strong attention to detail and commitment to accuracy
• Ability to work independently whilst contributing positively to a wider team
• A proactive and professional approach with a willingness to learn
• Previous experience within an administration, customer service, service coordination or scheduling environment
• Experience supporting field-based engineers or operational teams
• Experience processing invoices and maintaining customer records
• Experience using customer portals, CRM systems or service management systems

What's in it for you?

When you join Rubax, you'll be part of a supportive and ambitious team committed to delivering exceptional service across the UK. In return, we offer:

• Pension scheme with 5% company contribution
• Private medical cover with a trusted provider, plus 24/7 virtual GP access
• Free eye tests and eyewear discounts

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.