Service Admin

Brindley Garages; Cannock; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

17 days annual leave

Full training provided

Career progression opportunities

Job summary

Brindley Garages in Cannock is seeking a friendly and organised Service Administrator to support their busy service department. The role involves coordinating customer bookings, maintaining records, and ensuring excellent communication throughout the service experience.

The successful candidate will manage customer interactions and administrative tasks while upholding high standards of customer service. This position provides a supportive working environment with career progression opportunities and competitive salary based on National Minimum Wage.

Qualifications

• Previous administrative experience is advantageous.
• Experience with data cleansing is preferred but not essential.
• Strong attention to detail and proactive work approach.

Responsibilities

• Confirm customer service booking appointments and vehicle drop-off times.
• Provide customers with progress updates while their vehicle is in the workshop.
• Create service bookings from online enquiries.

Skills

Organisational and time management skills

Communication and customer service skills

Attention to detail

Tools

Computer systems

Job description

The Brindley Group are currently looking to recruit a friendly, organised and customer‑focused Service Administrator to join the team at our Nissan Service Centre in Cannock. This is an excellent opportunity to join one of the Midlands' largest privately‑owned motor retailer groups and become part of a busy and professional aftersales department. We are looking for an enthusiastic individual with excellent communication and organisational skills who enjoys working in a fast‑paced environment while delivering outstanding customer service.

The Role

As a Service Administrator, you will play an important role in supporting the day‑to‑day operation of our busy service department, ensuring customers receive excellent communication before, during and after their service appointment. You will be responsible for coordinating customer bookings, maintaining accurate records across multiple systems and providing administrative support to help ensure the smooth running of the department.

This is a varied role suited to someone who is highly organised, enjoys speaking with customers and has excellent attention to detail.

Daily responsibilities will include:

• Contacting customers to confirm their service booking appointments and vehicle drop‑off times
• Providing customers with progress updates while their vehicle is in the workshop
• Creating service bookings from online enquiries, Book My Garage and the 360 database
• Maintaining and cleansing customer data across internal systems, including 360 and Motability bookings
• Supporting the service department with general administrative duties
• Providing a welcoming and professional experience for customers visiting the dealership
• Maintaining accurate customer records and ensuring all information is up to date

The successful candidate will understand the importance of delivering excellent customer service while maintaining accuracy and efficiency in a busy dealership environment.

About You

• Previous administrative experience would be advantageous
• Experience with data cleansing would be preferred but is not essential
• Excellent organisational and time management skills
• Strong communication and customer service skills
• Confident using computer systems and maintaining accurate records
• Professional, friendly and approachable manner
• Ability to work independently and as part of a team
• Strong attention to detail and a proactive approach to work

What We Offer

• The opportunity to join one of the Midlands' largest privately‑owned dealer groups
• A friendly and supportive working environment
• Full training provided
• Career progression opportunities within Brindley Group
• 17 days annual leave (including bank holidays)
• Competitive salary in line with National Minimum Wage

If you are organised, customer‑focused and looking to become part of a professional and growing automotive business, we would love to hear from you.