Server/Waiter/Waitress

Burger-; Greater London; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

50% staff discount across restaurants

Additional day of annual leave

Pension scheme

Flexible hours

Career training programs

Employee assistance program

Free meals and drinks on shifts

Annual party

Refer a friend bonus

Job summary

Burger & Lobster in London is seeking an energetic waiter to deliver world-class service. As frontline ambassadors, you will take orders, recommend menu items, and ensure every guest feels welcomed and cared for.

The role requires a warm, professional communicator with a passion for hospitality. You will join a lively team with flexible hours, a staff discount, training opportunities, and a supportive environment that values inclusivity and a great guest experience.

Qualifications

• Experience in hospitality or service industry preferred.
• Strong communication and interpersonal skills.
• Able to work in a fast-paced environment.

Responsibilities

• Take orders with accuracy and courtesy.
• Make menu recommendations and upsell where appropriate.
• Ensure timely and attentive service throughout the guest’s visit.
• Create a warm, welcoming atmosphere for all guests.

Skills

Customer service

Hospitality

Communication

Team player

Job description

Craving something extraordinary? Find your tribe at B&L!

Join us on our mission to deliver world-class service with our expertly crafted burgers and top-tier lobsters. If you have boundless creativity, shared enthusiasm and pure expertise then reach out to us. Together we can create something truly special.

A Day in the Life:

Our restaurant needs you - an energetic waiter ready to provide world-class service! As the frontline ambassadors of our restaurant, you'll play a pivotal role in delivering exceptional dining experiences.

With each interaction, you'll exude warmth, professionalism, and attentiveness, ensuring every guest feels welcomed and cared for. You'll take orders with precision, offer menu recommendations, and ensure timely service throughout the meal.

Success in this role requires a passion for hospitality, excellent communication skills, and a dedication to exceeding customer expectations.

If you're eager to be part of a vibrant dining environment where every moment counts, join us.

Why you will love us:

At Burger & Lobster, our values aren't just words on a page, they are the heartbeat of our team and the essence of our customer experience.

• Be Honest: about our quality, our guests and with ourselves.
• Be Kind: to our guests, to our products and to each other
• Be Awesome: create memorable experiences fueled by a shared love for we do.
• Do what you love, Love what you do.

What’s in it for you?

• Competitive hourly rate and OTE (inclusive of non-contractual tronc)
• A generous 50% discount across all of our restaurants in London once a month.
• An extra day of annual leave alongside a 5.6-week holiday for your birthday, duvet day, whatever you want.
• Pension scheme – the older you will thank you.
• Flexible hours? Let’s chat about it.
• Ambitious and eager to grow? Tailored training programs to accelerate your career growth.
• Free and confidential advice through a 24/7 helpline on financial, legal and personal matters through our employee assistance program because your well-being matters to us.
• Complimentary meals and drinks during shifts.
• Epic annual party where we gather to celebrate and create memories that will last a lifetime.
• Know someone who would love to work with us? Earn a bonus when you refer a friend.

At Burger & Lobster, we are united by our shared passion for burgers, lobsters and amazing guest experiences and we proudly celebrate diversity and inclusivity, ensuring everyone feels valued and respected regardless of their backgrounds. This is one of our non-negotiables.

Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis.

Only successful candidates will be contacted for an interview/voluntary trial shift.

All applicants will be required to prove that they are legally allowed to work in the United Kingdom.

Compensation: Competitive salary