Server

The New World Trading Company; Topsham; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Free meals on shift

50% food & drink discount

Employee assistance programme

Paid marriage/new arrival days

Volunteer day

Wagestream access

Westfield rewards

Private medical insurance

Wine at supplier cost

Enhanced parental leave

Job summary

The New World Trading Company is recruiting for a Duty Manager at The Botanist Bath. You will lead shifts, support and motivate a frontline team, and deliver memorable guest experiences in a fast-paced hospitality setting.

We value hands-on leadership, a proactive approach to service recovery, and maintaining high standards across operations. Join a collaborative team that invests in people and growth, with opportunities to contribute to memorable guest moments every day.

Qualifications

• Experience leading shifts in hospitality settings.
• Supervisory or management experience within hospitality is desirable.
• Strong guest service focus and team leadership.

Responsibilities

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

Skills

Leadership

People management

Hospitality knowledge

Job description

We are the home of The Botanist, creating memorable hospitality experiences across our family of four unique bar and restaurant brands. Each venue has its own atmosphere and character, brought to life through great food, expertly crafted cocktails, live music and warm, genuine hospitality.

Across the UK, our venues are built around people. From kitchens and bars to front of house and management teams, the people behind our brands shape the atmosphere, energy and experience guests remember.

We work hard, support each other and celebrate success together. We invest in flexible careers, development opportunities and clear progression, creating environments where people can learn, grow and build long-term careers in hospitality.

Hardworking. Honest. Fair. Fun.

These are our values, They influence everything we do, from how we support our teams to the experiences we create for every guest.

Whether you’re searching for your first role, flexible part-time work or your next career opportunity, there’s a place for you here.

You'll love it here!

What's in it for you?

Free meal on shift

50% food and drink

Access to our employee assistance programme with Hospitality Action

Two additional paid days off for marriage or a new arrival

One paid day volunteering with your charity of choice each year

Wagestream for live visibility and control of your pay and finances

Westfield rewards for discounts and cash back

Cash back health plan with Westfield Health

Private medical insurance for qualifying team

Wine at supplier cost prices

Enhanced Maternity, Paternity and Adoption leave

The Botanist Bath are hiring a Duty Manager

We're looking for Duty Managers who bring energy, leadership and a genuine passion for hospitality to every shift.

Great hospitality is about creating memorable moments, supporting great people and delivering experiences that keep guests coming back. At The Botanist Bath, you'll play a key role in bringing that to life.

You'll lead from the front, support your team and help create the atmosphere that makes every visit memorable.

What You'll Be Doing

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

What We're Looking For

We're looking for someone who enjoys leading people, thrives in a fast-paced environment and is passionate about hospitality.

Previous supervisory or management experience within hospitality is desirable.

Why Join The Botanist Bath?

At The New World Trading Company, great hospitality starts with great people. We create places full of energy, personality and genuine connection - and that only happens when our teams feel supported, valued and able to thrive.

You’ll be part of a business that invests in its people, celebrates individuality and gives you the tools, training and support to bring brilliant hospitality to life every day. You’ll receive:

• 50% discount for you and up to 5 guests across our venues
• Free meals on shift
• Your birthday and the day after guaranteed off
• Education subsidies to support personal development
• Wagestream financial wellbeing support and earned wage access
• Confidential support through Hospitality Action
• Comprehensive training and ongoing support

If you're ready to lead great shifts and create memorable experiences, we'd love to hear from you!

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