Duty Manager

The New World Trading Company; Bournemouth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discount for staff

Free meals on shift

Birthday day off

Education subsidies

Wagestream access

Hospitality Action support

Comprehensive training

Job summary

The Botanist Bournemouth is seeking a Duty Manager to lead shifts and inspire a team in a fast-paced hospitality environment. You will drive excellent guest experiences, support service recovery and uphold high standards of operation.

Ideal candidates have supervisory or management experience in hospitality and a passion for creating memorable moments for guests. Join us to foster a vibrant team culture and exceptional service.

Qualifications

• Proven ability to lead teams in a fast-paced hospitality setting.
• Passion for delivering memorable guest experiences.
• Supervisory or management experience in hospitality is desirable.

Responsibilities

• Lead shifts across the venue to ensure smooth service.
• Support and motivate team members throughout service.
• Deliver exceptional guest experiences and manage service recovery as needed.
• Maintain operational and compliance standards during shifts.
• Drive a positive and engaging team culture.
• Help ensure the smooth running of the business.

Skills

Leadership

Hospitality

People management

Job description

The Botanist Bournemouth are hiring a Duty Manager

We're looking for Duty Managers who bring energy, leadership and a genuine passion for hospitality to every shift.

Great hospitality is about creating memorable moments, supporting great people and delivering experiences that keep guests coming back. At The Botanist Bournemouth, you'll play a key role in bringing that to life.

You'll lead from the front, support your team and help create the atmosphere that makes every visit memorable.

What You'll Be Doing

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

What We're Looking For

We're looking for someone who enjoys leading people, thrives in a fast-paced environment and is passionate about hospitality.

Previous supervisory or management experience within hospitality is desirable.

Why Join The Botanist Bournemouth?

At The New World Trading Company, great hospitality starts with great people. We create places full of energy, personality and genuine connection - and that only happens when our teams feel supported, valued and able to thrive.

You’ll be part of a business that invests in its people, celebrates individuality and gives you the tools, training and support to bring brilliant hospitality to life every day. You’ll receive:

• 50% discount for you and up to 5 guests across our venues
• Free meals on shift
• Your birthday and the day after guaranteed off
• Education subsidies to support personal development
• Wagestream financial wellbeing support and earned wage access
• Confidential support through Hospitality Action
• Comprehensive training and ongoing support

If you're ready to lead great shifts and create memorable experiences, we'd love to hear from you!