General Manager

The New World Trading Company; Lichfield; On-site; GBP 50,000 - 74,000; Full time

Benefits offered by this job

Competitive bonus

50% discount

Free meals

Birthday + day off

Education subsidies

Wagestream support

Hospitality Action support

Comprehensive training

Job summary

The Botanist Lichfield, part of The New World Trading Company, is seeking a General Manager to lead the team and bring energy, personality and connection to every guest.

You'll shape culture, develop your people, drive guest experience and commercial performance while maintaining high standards and compliance, with start expected early 2027.

Qualifications

• Proven hospitality leadership with GM experience
• Commercial awareness and passion for guest experience
• Previous GM experience essential

Responsibilities

• Lead, inspire and develop your team
• Drive guest experience and operational excellence
• Build a positive and high-performing culture
• Support recruitment, retention and development
• Drive commercial performance and profitability
• Maintain compliance and operational standards
• Act as an ambassador for The New World Trading Company within your community

Skills

Team leadership

Guest experience

Commercial awareness

People development

Job description

The Botanist is coming to Lichfield and we are hiring a General Manager!

Looking for candidates to start early 2027.

Great hospitality doesn't happen by accident. It happens when talented people come together to create places full of energy, personality and genuine connection. Places where guests stay longer than they planned, celebrations become memories and every visit feels a little more special than expected.

We're looking for a General Manager who can bring that to life. At The Botanist Lichfield, you'll be the heartbeat of your business. You'll shape the culture, inspire your team and create an environment where great people thrive and great hospitality follows naturally.

This role is about more than operational excellence and commercial performance. It's about creating a place people want to be. A place guests return to time and time again, and a place where teams feel proud to work.

What You'll Be Doing

• Leading, inspiring and developing your team
• Driving guest experience and operational excellence
• Building a positive and high-performing culture
• Supporting recruitment, retention and development
• Driving commercial performance and profitability
• Maintaining compliance and operational standards
• Acting as an ambassador for The New World Trading Company within your community

What We're Looking For

We're looking for a proven hospitality leader who combines commercial awareness with a genuine passion for people and guest experience. Previous General Manager experience within hospitality is essential.

Why Join The Botanist Lichfield?

At The New World Trading Company, great hospitality starts with great people. We create places full of energy, personality and genuine connection - and that only happens when our teams feel supported, valued and able to thrive.

You'll receive:

• Competitive bonus opportunities
• 50% discount for you and up to 5 guests across our venues
• Free meals on shift
• Your birthday and the day after guaranteed off
• Education subsidies to support personal development
• Wagestream financial wellbeing support and earned wage access
• Confidential support through Hospitality Action
• Comprehensive training and ongoing support