Senior Workshop Controller | Master Technician

Donnelly Group; Dungannon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday entitlement

Health benefits

Pension & life cover

Private medical cover

Job summary

Donnelly Group is seeking an experienced Workshop Controller to join our Jaguar Land Rover team at 59 Moy Road, Dungannon. You will lead the workshop, allocate work to Technicians, support Service Advisors, and ensure high standards of quality and customer service.

Ideal candidates have Master Technician status with supervisory or management experience and at least 3–4 years in a franchised workshop, plus a full UK driving licence.

Qualifications

• Ideally Master Technician level with supervisory or workshop management experience.
• 3–4 years experience, ideally within a franchised workshop.
• A full UK driving licence is essential.

Responsibilities

• Manage the workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
• Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
• Monitor repairs to ensure all work is completed correctly and Right First Time.
• Identify warranty repairs and obtain authorisation where required.
• Lead Technicians with complex issues and escalate as needed.
• Keep Service Advisors updated on repair progress and additional work identified.
• Ensure Repair Orders/Job Cards are accurate and suitable for customer explanations and warranty claims.
• Carry out quality checks, including road tests where required.

Skills

Master Technician level

Supervisory experience

Workshop management

Franchised workshop experience

Full UK driving licence

Education

Master Technician qualification

Job description

Donnelly Group is seeking an experienced Workshop Controller to join our Jaguar Land Rover team at 59 Moy Road, Dungannon. You will lead the workshop, allocate work to Technicians, support Service Advisors, and ensure high standards of quality and customer service.

Ideal candidates have Master Technician status with supervisory or management experience and at least 3–4 years in a franchised workshop, plus a full UK driving licence.