Senior Workshop Controller – Auto Service Lead

Underwoods Motoring; Tendring; On-site; GBP 28,000 - 36,000; Full time

Job summary

Underwoods Motoring in Clacton is seeking an experienced Workshop Controller to lead a multi-franchise service operation. You will maximise throughput, manage a skilled team, and liaise closely with the Service Manager to deliver quality repairs.

The role requires hands-on workshop experience in a busy main dealer environment, strong organisational and motivational skills, and excellent communication with customers and colleagues.

Qualifications

• Experience as Workshop Controller in a busy workshop environment.
• Must have strong leadership and organisational abilities.
• Excellent communication with customers and colleagues is essential.

Responsibilities

• Maximise workshop throughput
• Building relationships within the department
• Supporting the Service Manager
• Building estimates for vehicle repairs
• Updating customer on work progress
• Good communication skills with customers and colleagues
• Overseeing and motivating the workshop technicians

Skills

Workshop management

Team leadership

Customer communication

Job description

Underwoods Motoring in Clacton is seeking an experienced Workshop Controller to lead a multi-franchise service operation. You will maximise throughput, manage a skilled team, and liaise closely with the Service Manager to deliver quality repairs.

The role requires hands-on workshop experience in a busy main dealer environment, strong organisational and motivational skills, and excellent communication with customers and colleagues.