Senior Client Host

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen in London sucht einen Senior Client Host, der für die Bereitstellung eines außergewöhnlichen Kundenservices verantwortlich ist. In dieser Rolle sind Sie die erste Anlaufstelle für Besucher und sorgen dafür, dass alle Anfragen freundlich und effizient bearbeitet werden. Sie werden Teil eines internationalen Teams sein, das Wert auf offene Kommunikation und gegenseitigen Respekt legt. Diese Position bietet Ihnen die Möglichkeit, Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln und Ihre Ideen zur Verbesserung der Dienstleistungen einzubringen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem inspirierenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Strukturierte Einarbeitung

Überdurchschnittliche Leistungen

Moderne Angebote zur persönlichen Entwicklung

Gesundheitsmanagement

Work-Life-Balance

Qualifications

• Mindestens 3 Jahre Erfahrung in einer kundenorientierten Rolle.
• Erfahrung in einem Unternehmens- oder Hotelumfeld ist erforderlich.

Responsibilities

• Sicherstellen, dass das Empfangsteam einen herzlichen Empfang bietet.
• Verantwortlich für die reibungslose Durchführung der Front-Desk-Operationen.

Skills

Kundenservice

MS Office Anwendungen

AV-Dienste

Gesundheits- und Sicherheitsvorschriften

Tools

Reservierungssysteme

Job description

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Operating as part of Hannover Services, the Senior Client Host ensures that an exceptional high level of customer service is delivered to all visitors, staff, and stakeholders that use the space at our London office. The Senior Client Host will be the first point of contact for all office inquiries and the first line of support for anyone visiting our office.

Duties & Responsibilities

• Ensure that our front of house team provides a warm, courteous, and prompt welcome on arrival for all visitors, offering appropriate office services (cloakroom, refreshments & Wi-Fi, etc.).
• Ensure the Client Host team keeps all visitors informed of any delays and progress to maintain client comfort.
• Address all incoming telephone calls, emails, and inquiries promptly, giving a warm, courteous welcome and always using the agreed salutation.
• Be the primary contact for all AV queries, troubleshooting, and escalating to the Technical Coordinator when required.
• Ensure all AV equipment is checked daily, including relevant screens & connections.
• Be responsible for smooth front-desk operations, managing staffing levels, procedures, and day-to-day supervision.
• Develop and motivate the front of house team to meet the current and future needs of users within the workplace.
• Ensure appropriate support is offered for internal and external meetings, with the front of house team completing all related tasks.
• Responsible for conducting regular one-to-ones with direct reports, mid-year and end-of-year reviews, and supporting staff development.
• Maintain a good knowledge of the BMS system and security policies to provide resilience within the team.
• Ensure all SOPs are maintained and updated regularly.

Please note, these are just some of the responsibilities for this role. If you are successful at the screening stage, the HR team will follow up with the full job description.

About You

Experience:

• At least 3 years’ experience in a customer-facing role.
• Previous experience working in a corporate or hotel environment is essential.
• Working knowledge of reservation systems and MS Office applications.
• Knowledge of Health & Safety regulations.
• Experience with Audio Visual services is desirable.

What We Offer

Atmosphere: You will find an international working environment with short decision channels, an open feedback culture, and a sense of community shaped by mutual respect and a willingness to help.

Benefits: Structured onboarding, benefits superior to those of the collective agreement, and modern offerings for personal development, health management, and work-life balance.

Prospects: You contribute your expertise and methodology, and we offer opportunities for further development, innovation, and implementation of your ideas.

Apply simply and securely by clicking on the "apply now" button.

You can find out more about our working environment, entry options, and development opportunities on our website.