Ride Host

Merlin Entertainments Group; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join the team at the iconic London Eye as a Ride Host, where you'll provide exceptional service and create unforgettable experiences for our guests. This role requires a customer-focused attitude and the ability to work in a dynamic, outdoor environment. With both full-time and part-time contracts available, you'll have the chance to develop your skills while enjoying various perks, including discounts and free tickets to attractions worldwide.

Benefits

25% discount in retail shops and restaurants

40% off LEGO online

Monthly Bonus Scheme

Merlin Magic Pass

Discounted rates at Merlin hotels

Employee pricing up to 55% off cinema tickets

Qualifications

• Experience in a pressurised environment, ideally in hospitality or tourism.
• Ability to interact personally with guests.

Responsibilities

• Ensure safe loading and off-loading of guests.
• Deliver memorable experiences at the London Eye.
• Support other areas of the attraction.

Skills

Customer focused

Strong customer service

Team player

Job description

What you'll bring to the team

Fancy being part of the ultimate viewing experience in the heart of London? Of course you do! At 135 metres the world famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for Ride Hosts to join our dedicated team in delivering the most moving experience in London!

We’re a dedicated, passionate, and diverse team who aim to inspire our customers by offering excellent service. With high energy and a sense of pride for what you do, you will ensure the safe and efficient loading and off-loading of our guests whilst delivering the very best in memorable experiences.Involved in every step of the guest experience, you will be the face of the London Eye!

You’ll also have the opportunity to develop your skills and support other areas of the attraction as we all work together to deliver the Points Of Difference during every visit only possible at the London Eye!

We have both Full-Time and Part-Time fixed term contracts available. The London Eye is open daily so full availability is needed, including bank holidays. Please note, as this is an outdoor attraction, you will be working outside.

Qualifications & Experience

• Customer focused team players
• Experience of working within clearly defined health & safety guidelines
• Strong customer service skills with the ability to personally interact with our guests
• Experience of working within a pressurised environment ideally within the entertainments, retail, hospitality or leisure and tourism industry
• A determination to put an unrivalled guest experience at the heart of everything you do

Benefits

Alongside becoming an expert in creating memorable experiences, you’ll also receive:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Monthly Bonus Scheme based on customer service targets
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.