Senior Warehouse Lead: Safe Loads & Ops Coach

ao.com; Newport; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme (min 5%)

Enhanced maternity/paternity/adoption

Make a difference day (paid charity)

Exclusive event access (AO Arena, etc)

Job summary

AO.com is seeking an Operations role to keep our depot running smoothly, ensuring loads are secured, vehicles compliant, and deliveries continue without interruption.

You will lead and support the team, coordinate tasks, monitor performance, and drive safety and efficiency across daily shifts from 4am-1pm or 1pm-10pm. A permanent full-time contract with extensive benefits awaits AOers.

Qualifications

• Understand transport legislation and logistics operation.
• Able to build good relationships with people even when under pressure.
• Challenge any vehicle issues or damages with our Drivers.
• Make decisions in the absence of the Depot Manager to drive performance and service.
• React quickly to information and be able to solve problems independently.
• Good communication skills both verbally and written.
• Competent use of Microsoft, particularly Excel.

Responsibilities

• Check that all vehicles leaving the depot are secure and meet required transport legislation requirements
• Monitor delivery performance throughout the day
• Support training for new starters to include Safe Systems of Work and Health and Safety
• Briefing team daily/weekly on key priorities and workload
• Supervising the team and allocating tasks and priorities
• Complete alcohol testing when required
• Complete minor repairs to vehicles and arrange servicing as required
• Communicate with our Drivers, handling any queries efficiently and in a professional manner
• Take responsibility for managing the transhipping and reloads
• Complete in-house reports on a daily basis

Skills

Transport legislation

Logistics operations

Communication

Problem solving

Leadership

Excel

Job description

AO.com is seeking an Operations role to keep our depot running smoothly, ensuring loads are secured, vehicles compliant, and deliveries continue without interruption.

You will lead and support the team, coordinate tasks, monitor performance, and drive safety and efficiency across daily shifts from 4am-1pm or 1pm-10pm. A permanent full-time contract with extensive benefits awaits AOers.