Night-Shift Outbound Quality Lead: Coach and Optimize Loading

ao.com; Crewe; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme (5%+)

Enhanced parental packages

Expression of wish service

Paid charity days

Job summary

AO is seeking an Outbound Quality Lead to oversee warehouse loading operations on the night shift at Crewe. You will coach staff, enforce safety rules, and ensure efficient trailer loading while coordinating with depot management.

The role combines hands-on leadership with process improvements to maintain high standards and safe operations. The position is full-time and permanent, based at AO Crewe.

Qualifications

• Clear and confident communication skills.
• Ability to enforce rules and maintain standards.
• Ability to coach, support, and give constructive feedback.

Responsibilities

• Lead and support the loading operation with a hands-on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear and confident inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.

Job description

AO is seeking an Outbound Quality Lead to oversee warehouse loading operations on the night shift at Crewe. You will coach staff, enforce safety rules, and ensure efficient trailer loading while coordinating with depot management.

The role combines hands-on leadership with process improvements to maintain high standards and safe operations. The position is full-time and permanent, based at AO Crewe.