AV Engineer

ICP Search; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A recruitment firm seeks multiple AV Engineers for a large-scale Microsoft Teams Rooms deployment across the UK. Candidates must have hands-on experience with installation, commissioning, and remote support of Microsoft Teams Rooms and video conferencing systems. Roles will involve significant travel to client sites and require accreditation with manufacturers like Poly or Yealink. Ideal candidates should come from an AV or Unified Communications background and possess strong problem-solving skills.

Qualifications

• Experience supporting Microsoft Teams Rooms installation.
• Background in AV, Unified Communications, or collaboration technology.
• Experience with enterprise AV environments.

Responsibilities

• Install and commission Microsoft Teams Rooms on customer sites.
• Provide remote support for Microsoft Teams Rooms environments.
• Perform firmware updates and remote maintenance.

Skills

Hands-on experience with Microsoft Teams Rooms

Manufacturers accreditation (Poly, Yealink or similar)

AV or VC support experience

Confident with ticketing systems

Clear communicator

Tools

Poly

Yealink

Job description

We’re supporting a large-scale UK rollout of Microsoft Teams Rooms, covering 190+ meeting spaces nationwide. As part of this programme, we’re hiring multiple AV Engineers across field installation and remote support functions.

This is an excellent opportunity to work on a high-profile, standardised Teams Rooms deployment using leading video conferencing technology.

Field AV Engineer (Installation & Commissioning)

What you’ll be doing:

• Installing and commissioning Microsoft Teams Rooms on customer sites
• Fixing, upgrading, and replacing existing video conferencing systems
• Working with Teams-certified hardware (e.g. Poly, Yealink)
• Testing, configuring, and handing over fully operational meeting rooms
• Travelling to client locations across your region

What we’re looking for

• Hands‑on experience with Microsoft Teams Rooms
• Manufacturer accreditation (Poly, Yealink or similar) preferred
• Familiarity with AV industry standards (e.g. AXIVA) a bonus
• Comfortable working independently on live customer sites

Location: UK‑based - travel to client sites

Roles available in North and South UK to support regional coverage

What you’ll be doing:

• Providing remote support for Microsoft Teams Rooms environments
• Dialling into systems to diagnose and resolve issues
• Logging and managing tickets and incidents
• Performing firmware updates and remote maintenance
• Escalating issues to field engineers where required

What we’re looking for:

• AV or VC support experience (remote or service desk based)
• Experience supporting Poly / Yealink or similar platforms
• Confident with ticketing systems and customer support workflows
• Clear communicator with a methodical, problem‑solving mindset

Location: UK‑based - Ideally London / South East for collaboration and coverage

Ideal Background across both roles:

• Microsoft Teams Rooms installation or support experience
• Teams‑certified VC hardware exposure
• AV, Unified Communications, or collaboration technology background

If you have experience with Microsoft Teams Rooms and enterprise AV environments, we’d love to hear from you. Apply today or reach out to Charlotte at ICP Search.