Senior AV/UC Engineer — Video Conferencing & Telephony

Wipro; Greater London; On-site; GBP 52,000 - 76,000; Full time

Job summary

Wipro in Greater London is seeking a skilled 3rd Level Audio Visual Unified Communications engineer to deploy and support our global AV/UC and Telephony estate. You will lead enterprise AV projects, troubleshoot complex video issues, and drive adoption of video conferencing across Zoom, Teams and Webex.

You will coordinate UC software/hardware upgrades, interface with cross-functional teams and provide executive-level support for unified communications initiatives in a fast-paced, global

Qualifications

• Extensive experience with audio-visual implementations and videoconference networks.

Responsibilities

• Manage enterprise network audio-video-related projects.
• Troubleshoot video issues on network and report progress on various projects and installations.
• Drive the adoption of video conferencing service usage via Zoom, Teams and/or Webex.
• Plan and coordinate the expansion of video and voice network technology. Perform Unified Communications software and hardware upgrades, including installation of video conferencing and A/V equipment.
• Interface with Projects and Infrastructure teams, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment.
• Collaborate with Operations and Production departments in support of Events, Sales, exhibitions and special projects.
• Executive Level Support (C Level, VP, Directors) for unified communication matters
• Provide local and remote collaboration support; work with remote Desktop support to resolve issues, work with remote users to connect with existing video conferencing equipment and communicate services across groups.
• Tier 3 end user support for all Unified Communications (collaborative applications and video) and troubleshooting integrations.

Skills

AV implementations

Video conferencing networks

Cisco TelePresence

Cisco endpoints

UC infrastructure

Ring Central

Webex administration

Microsoft Teams

Zoom

Project deployment

AMX

Crestron AV

Dante

Tools

Cisco Control Hub

AMX

Crestron AV

Ross

Blackbox

Job description

Wipro in Greater London is seeking a skilled 3rd Level Audio Visual Unified Communications engineer to deploy and support our global AV/UC and Telephony estate. You will lead enterprise AV projects, troubleshoot complex video issues, and drive adoption of video conferencing across Zoom, Teams and Webex.

You will coordinate UC software/hardware upgrades, interface with cross-functional teams and provide executive-level support for unified communications initiatives in a fast-paced, global