Senior Value Delivery Lead — AI Ops (Remote UK)

BigPanda, Inc.; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first environment

25 days PTO

Private health benefits

UK Pension (NEST)

Learning & development budget

Equity

Job summary

BigPanda is seeking an experienced Value Delivery Manager to join our Professional Services team in EMEA, remote for UK-based candidates. You will lead multi-SKU customer implementations across Observability, Event, Incident, Problem, Change, and SRE, delivering measurable business value and aligning solutions to customer goals.

You will collaborate with Solution Architects and Engineers, communicate with executives, and ensure successful adoption of BigPanda AI capabilities.

Qualifications

• 6+ years of project management experience with enterprise IT projects or SaaS implementations.
• Experience in AIOps or ITOps.
• Experience with digital transformation projects and implementing operational improvements alongside technical solutions.
• Demonstrated responsibility for timelines, deliverables, budget, and resources.
• Detail-oriented, energetic, efficient with a “get it done” attitude.
• Capable of building and maintaining relationships with executives and technical leads.
• Experience developing risk identification and mitigation plans.
• Experience developing and delivering value-oriented roadmaps.
• Excellent communication skills; able to articulate complex project statuses to multiple stakeholders including C-Suite executives.
• Ability to travel up to 10% for key project milestones.

Responsibilities

• Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.
• Act as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change.
• Manage large, complex programs that span multiple BigPanda products and multiple customer business units.
• Define, deliver, and track measurable customer value across the lifetime of the account.
• Partner with the Solutions Architect and the Solutions Engineer to ensure the BigPanda solution meets business and technical goals.
• Maintain clear and consistent communication with customers and internal stakeholders on project status, risks, and outcomes.
• Partner with the enterprise sales team to ensure seamless Sales Services transitions and alignment on value delivery work streams.
• Champion customer success stories and outcomes that validate BigPanda’s business value.
• Develop and maintain technical and product proficiency in BigPanda’s AI capabilities.
• Contribute to BigPanda’s best practices framework and delivery methodology.

Skills

Project management

AIOps/ITOps

Digital transformation

Executive stakeholder management

Roadmap development

Risk management

Communication

Cross-functional collaboration

Travel readiness

Job description

BigPanda is seeking an experienced Value Delivery Manager to join our Professional Services team in EMEA, remote for UK-based candidates. You will lead multi-SKU customer implementations across Observability, Event, Incident, Problem, Change, and SRE, delivering measurable business value and aligning solutions to customer goals.

You will collaborate with Solution Architects and Engineers, communicate with executives, and ensure successful adoption of BigPanda AI capabilities.