Senior Solutions Architect

BigPanda; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first environment

Generous PTO

Private health benefits

UK Pension (NEST)

Career development budget

Equity opportunities

Flexible work with home‑office stipend

Job summary

BigPanda seeks a Senior Solutions Architect to join our Professional Services team in EMEA. This remote role based in the United Kingdom leads enterprise delivery engagements, guiding AI Ops projects from design through deployment and adoption.

You’ll help customers modernise incident management and operations with hands‑on architecture and strategic advisory. You’ll work with strategic clients, influencing technical teams and senior stakeholders, and collaborate across Sales, Pre‑Sales, Product

Qualifications

• 5+ years in post-sales, technical architecture, consulting or professional services.
• Knowledge of monitoring, observability, ITSM, and incident response platforms.
• Strong architecture, whiteboarding and technical documentation skills across multi‑platform environments.
• Comfortable using AI‑assisted tooling in delivery work (development, data analysis, documentation).
• High-energy, self‑motivated, and able to own projects end to end.
• Experience with strategic clients, mitigating risk and creating solutions.
• Experience with technical project delivery—managing scope, timelines and stakeholders.
• Proficient in Python or Node.js; familiarity with AWS ecosystem is nice to have.

Responsibilities

• Lead customer engagements from discovery through implementation, adoption, and value realisation.
• Guide strategic customers as they implement AI Ops projects, end‑to‑end design and deployment.
• Consult on AI Ops engagements to drive customer understanding and adoption of BigPanda.
• Provide escalated support for complex operational and architectural issues.
• Partner cross‑functionally with Sales, Pre‑Sales, Product and R&D.
• Advise on AI readiness and demonstrate outcomes through data.
• Contribute to the Professional Services Practice and share knowledge with teammates.

Skills

Delivery leadership

Enterprise engagements

Cross-functional collaboration

Technical storytelling

Self-motivated

Tools

Python

Node.js

AWS

ITSM tools

Job description

Location requirements:

Remote, United Kingdom-based.

About the Role:

BigPanda is seeking a Senior Solutions Architect to join our Professional Services team in EMEA. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with enterprise customers. This role will help drive the growth and adoption of the BigPanda platform with strategic customers on their AIOps journey. You will serve as a technical advisor and hands‑on architect, guiding customers through complex AIOps initiatives and helping them modernise incident management and service operations.

We’re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda’s most important customers to deliver production‑grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale.

Responsibilities

• Lead customer engagements from discovery through implementation, adoption, and value realisation
• Guide strategic customers as they implement transformational AI Ops projects, including end‑to‑end design, build and deployment of thought leadership solutions
• Consult on AI Ops project engagements and implement strategic projects which leads to a customers' successful understanding and adoption of BigPanda.
• Provide an escalated level of support for complex customer operational and architectural issues
• Partner closely cross‑functionally with Sales, Pre‑Sales, Product and R&D
• Guide customers on their AI journey. Advise on AI readiness and prove the outcome through data.
• Contribute to the Professional Services Practice. We’re seeking someone eager to share their knowledge and learnings with their teammates.

Requirements

• 5+ years experience in post‑sales, technical architecture, consulting, or professional services roles
• Knowledge of monitoring, observability, ITSM, and incident response platforms
• Strong architecture, whiteboarding, and technical documentation skills across multi‑platform environments
• Comfortable using AI‑assisted tooling in your own delivery work - development, data analysis, documentation and solution design
• High-energy, self‑motivated, and able to "own" projects from end to end
• Experience working with strategic clients, mitigating project risk, and creating solutions to manage conflict.
• Experience with technical project delivery - managing scope, timelines and stakeholder expectations
• Comfortable writing code in either Python or Node.js for integrations, troubleshooting and solution delivery; familiarity with the AWS ecosystem is nice to have
• Build skills in technical areas that support the deployment and integration of BigPanda‑based solutions to complete customer projects.
• Travel to customers 10 - 20% of the time

Nice To Have

• Fluent German or French speaker
• Hands‑on experience with ITSM tools

About Us

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun‑loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits

• Competitive Equity
• Remote‑first environment
• Generous PTO where you accrue roughly 25 days per calendar year
• Eight (8) paid holidays throughout the year
• Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
• UK Pension Scheme through NEST
• #PandaParent support with fully paid leave options
• Family Planning/Fertility Benefit
• Financial planning services
• Employee learning & development budget
• Values‑based recognition (Quarterly and Annually)
• Social community & ERG programs
• Flexible work environment along with a work‑from‑home stipend to support remote work arrangements
• Values‑based culture

Please note that visa sponsorship is not available for this position.

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world‑class benefits program. We run one (1) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.