Senior UX Researcher - Banking (Hybrid)

Capgemini; Urmston; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Capgemini is seeking a Senior UX Researcher to lead a team focused on banking channel research. You will design and conduct usability studies, develop research roadmaps, and collaborate with designers and developers to shape digital products.

You will mentor junior researchers, align insights with SME priorities, and maintain a research-first culture while working across client sites and offices in a hybrid setup.

Qualifications

• Excellent communication and presentation skills, both written and verbal.
• Proven mentorship and management能力.
• Experience leading usability tests and moderating sessions.

Responsibilities

• Lead and mentor the UX research team across projects.
• Define and implement user-centered research strategies and processes.
• Plan, execute and report on usability studies for bank channels.
• Collaborate with stakeholders to translate insights into actionable design changes.
• Oversee recruitment, screening and running workshops to inform product decisions.

Skills

Team management

Usability testing

Moderating interviews

Stakeholder management

Agile / Scrum

User research

Job description

Capgemini is seeking a Senior UX Researcher to lead a team focused on banking channel research. You will design and conduct usability studies, develop research roadmaps, and collaborate with designers and developers to shape digital products.

You will mentor junior researchers, align insights with SME priorities, and maintain a research-first culture while working across client sites and offices in a hybrid setup.