Senior User Research Leader, Core Banking

Meetborderless; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Relocation to the UK

Visa sponsorship

Flexible UK-wide distribution with UK-

Learning budget (£1,000/year)

MacBook provided

Job summary

Monzo is seeking a Senior User Research Manager to shape the future of Personal Banking research. You will lead research across Core Banking, influence strategy, and develop exceptional research leaders as the team expands globally.

You will partner with Product, Design, Engineering and Data Science to drive roadmap decisions, balancing depth, pace and business impact while maintaining research rigour.

Qualifications

• Experience leading researchers and researchers managers within a complex product organisation.
• Ability to shape and influence product strategy through research at organisational/executive level.
• Experience across multiple product areas, weaving disparate customer insights into a strategic narrative.
• Navigate complex stakeholder environments with competing priorities, metrics and timelines.
• Partner with Product, Design, Engineering and Data Science to influence roadmaps and business strategy.

Responsibilities

• Lead population of researchers and research managers, building a cohesive Personal Banking research strategy.
• Guide and influence the Core Banking product area with leadership and stakeholders.
• Help define and land Monzo's global research operating model as we expand internationally.
• Synthesize qualitative and quantitative signals to inform leadership decisions.
• Coach research leaders and maintain high-quality research across multiple teams.

Skills

Leading senior researchers

Research strategy

Cross-functional collaboration

Qualitative research

Stakeholder management

Coaching leaders

Job description

Monzo is seeking a Senior User Research Manager to shape the future of Personal Banking research. You will lead research across Core Banking, influence strategy, and develop exceptional research leaders as the team expands globally.

You will partner with Product, Design, Engineering and Data Science to drive roadmap decisions, balancing depth, pace and business impact while maintaining research rigour.