Strategic UX & Product Research Lead
Citigroup Inc.
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Benefits offered by this job
Job summary
Citigroup Inc. is seeking a UX / Product Research & Strategy Lead to drive the strategic direction of the experience, owning the research programme that underpins product vision and direction.
You will translate insights into a clear, compelling strategy and collaborate with senior stakeholders to shape product roadmaps and design priorities. You will lead a full range of research, including interviews, usability tests, journey mapping, and surveys, ensuring actionable results and alignment with
Qualifications
- Significant UX research leadership experience in a strategic role.
- Experience translating research into product direction and north star vision.
- Proven ability to lead senior stakeholder workshops and cross‑functional alignment.
- Experience with both qualitative and quantitative UX methods in product design.
Responsibilities
- Define and evolve the experience north star with product, design and business leadership.
- Translate research insights into actionable strategic direction for roadmaps and priorities.
- Lead workshops to align senior stakeholders around the experience direction.
- Establish and oversee a research programme that informs ongoing strategy and priorities.
- Mentor researchers and designers to scale research capabilities and methods.
Skills
Education
Tools
Job description
Citigroup Inc. is seeking a UX / Product Research & Strategy Lead to drive the strategic direction of the experience, owning the research programme that underpins product vision and direction.
You will translate insights into a clear, compelling strategy and collaborate with senior stakeholders to shape product roadmaps and design priorities. You will lead a full range of research, including interviews, usability tests, journey mapping, and surveys, ensuring actionable results and alignment with
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