Senior User Researcher - Remote Public Sector UX Leader

Version 1; Birmingham; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Quarterly profit share

Pathways Career Development programme

Flexible/remote working

Private Healthcare

Gym discounts

Wellbeing & EAP

Annual Excellence Awards

Job summary

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for UK public sector clients. You will lead discovery and delivery activities, driving evidence-based decisions across multidisciplinary teams.

You will mentor colleagues, promote a user-first mindset, and advance Version 1’s research practice while aligning with the GDS Digital Service Standard.

Qualifications

• 5+ years as a researcher leading digital services in Agile environments.
• Strong knowledge of UK public sector service design, GOV.UK design patterns, and assessment processes.
• End-to-end research from design to synthesis with actionable insights.
• Broad mix of qualitative and quantitative methods to meet project needs.
• Strong consultancy skills and ability to influence senior stakeholders.
• Stakeholder management across multi-disciplinary teams.
• Proven impact via portfolio or case studies.
• Mentorship of junior researchers and colleagues.
• Ethical considerations in research with vulnerable users.
• Inclusive design and accessibility (WCAG 2.2).
• Experience in Agile ceremonies and delivery.

Responsibilities

• Lead and deliver user research for complex projects informing product, service, and strategy decisions.
• Contribute to client meetings, workshops, and presentations with actionable recommendations.
• Develop client relationships and advise on research opportunities and outcomes.
• Mentor and guide team members to upskill junior researchers.

Skills

User research

Public sector

GDS standards

Stakeholder management

Mentorship

Agile

Qualitative methods

Quantitative methods

Tools

GOV.UK Design System

Job description

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for UK public sector clients. You will lead discovery and delivery activities, driving evidence-based decisions across multidisciplinary teams.

You will mentor colleagues, promote a user-first mindset, and advance Version 1’s research practice while aligning with the GDS Digital Service Standard.