Senior User Researcher

NECSWS; United Kingdom; Hybrid; GBP 46,000 - 65,000; Full time

Benefits offered by this job

Private Medical Cover

25 days paid holiday

Life assurance 4x

Group Pension up to 8.5%

LinkedIn Learning access

Give back days

Away-days

Job summary

NEC Software Solutions is seeking a skilled user researcher to plan, facilitate and lead user research activities across a range of projects. You’ll work with multidisciplinary teams, balancing autonomy with strong project management to deliver inclusive, accessible research outcomes.

You’ll champion our values and the NEC Digital Studio approach to user-centred design, contribute to broader UCD practices, support business development, and help grow the research team while supporting clients and

Qualifications

• Strong experience delivering user research projects across multiple projects.
• Ability to lead planning and delivery of research with multidisciplinary teams.
• Experience conducting ethical, accessible and trauma-informed research.

Responsibilities

• Lead and direct research projects with multidisciplinary teams and clients.
• Support and deliver other UCD practices and collaborate with Business Analysis and Technical Architecture.
• Line manage and develop the user research team; oversee appraisals and growth.
• Define how disciplines work together to deliver inclusive, accessible design.
• Support new business through proposals and pitches.

Skills

User research

Multidisciplinary collaboration

Facilitation

Inclusive research

GDS standards

Qualitative analysis

Stakeholder management

Tools

Service Design

UX Design

Agile

Job description

• Compensation: GBP 46,000 - GBP 65,000 - yearly

Company Description

Location: UK - Remote or Hybrid, Subject to Location

Salary: £46-65,000 subject to location and experience

Security clearance: Security clearance will be required

Job Description

What we’re looking for

We’re looking for askilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, and to value each other.

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

The role may also involve:

• Leading and directing projects – You’ll lead the planning and delivery of research activities with multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective research outcomes.
• Supporting or delivering other practices - We're looking for someone who's keen to get involved with activities beyond user research - mainly other UCD practices, but also working closely with roles such as Business Analyses and Technical Architecture.

Team support and management – You’ll help to support the user research team by inspiring and line managing team members, including overseeing appraisals and professional development.

• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design.
• Supporting new business – You’ll help NEC Digital Studio identify and win projects by spotting opportunities with clients and helping with proposals and pitches.

How we work:

We work with central and local government, the NHS, voluntary, not-for-profit, and private sector organisations.

We work hand‑in‑hand with our clients and sometimes we’re embedded in their teams for projects. Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet‑ups where we share our work, discuss its wider implications, and learn about methods.

You’ll also broaden your skills by working closely with members of our Digital teams, including service and interaction designers, and developers.

All of our user researchers are supported by more senior members of the user research team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

Qualifications

We’d like to hear from you if you have skills or experience in these areas:

• Multidisciplinary teams – Leading and advocating for, the user research activities on a project. Working with the wider team (including Service Design and Digital roles) to deliver insightful project outcomes
• Inclusive research – Conducting user research in ethical and trauma‑informed ways that ensures the safety of everyone involved. This includes actively identifying accessibility needs of users and being confident in making adjustments for these.
• User Research to GDS standards – planning and conducting research activities across the different agile phases of a project.
• Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co‑design, co‑analysis and co‑synthesis sessions; guiding other stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute.
• Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs.
• Recommendation and implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions.
• Service Design – you have an interest in the discipline or experience in service design thinking and outcomes
• Product and UX Design – you have worked with a range of digital design disciplines
• Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders.
• Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
• Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget.
• Managing complexity and ambiguity – UCD projects are complex and messy! You’re up for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes with UCD projects

Additional experience:

• Justice experience: You have prior experience working in the justice domain
• T-shaped practitioner: Whilst we have specific practices for UCD at NEC, we are ideally looking for candidates who can apply themselves (with guidance) to other UCD and technology practices

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
• Give back days
• Annual team and company away‑days

Other information:

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

We receive applicants from multiple different sources- so the application process may vary. Once you have chosen to apply the key things we would like to see in your applications are:

• A CV
• A Cover Letter - tell us why you think you’ll be a good fit for the role and why you want to work for NEC Digital Studio. Please aim to keep your covering letter to 1000 words.

Come join us and make a difference in the world!

We’re NECSWS. While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities, charities and more. We help them pay financial support faster, improve diagnosis and treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

At NEC Digital Studio, we believe in design practices that make the world more human.

NEC Digital Studio was created to put people at the centre of services, positively changing how they experience the world. Everything we design, build and maintain is made for life.

Our mission is to empower organisations to be more effective, inclusive and sustainable, through tools, systems and experiences that are intelligent, integrated and intuitive for all.

As a people‑first digital studio, we are designing and developing evidence‑led solutions at scale to transform the services used by everyone, every day. We specialise in working with seldom heard voices and diverse user groups. We practice participatory co‑design and ethical research. Our teams are experts in accessibility and digital inclusion