Senior Transport Client Lead: Governance & Change

Wollborg Michelson Personnel Service Inc; Birmingham; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare plans

28 days paid annual leave (+ 1-2 days)

EV car benefit scheme

Discounted gym membership

Eye Care Scheme

Costco membership

3 days paid volunteer leave

Job summary

West Midlands Combined Authority (WMCA) is seeking a Client Lead to shape the relationship with the Bus Company, providing senior specialist leadership across governance, change, investment and operational interfaces. You will join a complex, multi-partner environment to ensure decisions are well informed and risks are understood, with delivery tightly managed.

You will deputise for the Head of Client and support WMCA’s ownership oversight through engagement with the Bus Company Board, Board

Qualifications

• Substantial experience supporting governance, senior stakeholder relationships and complex decision‑making.
• Proven experience leading across complex change, mobilisation/demobilisation, transition or operational readiness.
• Excellent stakeholder management and influencing skills, including the ability to achieve alignment without direct authority.
• Strong understanding of governance, assurance, risk escalation and Board or committee servicing.
• Confidence dealing with sensitive, high‑profile or commercially significant issues.
• Ability to analyse complex information and turn it into concise, evidence-based advice and clear recommendations.
• Degree-level education or equivalent relevant professional experience.

Responsibilities

• Acting as a senior subject matter expert across the WMCA/Bus Company ownership and client interface.
• Supporting senior leaders, Board and Subcommittee Chairs with clear advice, risk insight and recommendations.
• Coordinating complex change, including franchising tranche mobilisation and demobilisation.
• Supporting WMCA investment activity relating to fleet and depots.
• Maintaining strategic oversight of risks, dependencies, actions and decisions across organisational boundaries.
• Turning complex operational, financial, governance and commercial matters into clear insight that enables effective decisions.
• Supporting Board and Subcommittee preparation, forward planning and follow-through.
• Developing and improving procedures governing WMCA’s oversight of the Bus Company and the operational interface between the organisations.

Skills

Governance experience

Senior stakeholder management

Complex change leadership

Operational readiness

Stakeholder influence

Governance & risk

High-profile issues handling

Analytical reasoning

Degree-level education

Education

Degree-level education

Job description

West Midlands Combined Authority (WMCA) is seeking a Client Lead to shape the relationship with the Bus Company, providing senior specialist leadership across governance, change, investment and operational interfaces. You will join a complex, multi-partner environment to ensure decisions are well informed and risks are understood, with delivery tightly managed.

You will deputise for the Head of Client and support WMCA’s ownership oversight through engagement with the Bus Company Board, Board