Senior Client Lead Transport Governance & Change

West Midlands Combined Authority (WMCA); Birmingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare plans

EV car benefit scheme

28 days annual leave

Job summary

The West Midlands Combined Authority is seeking an experienced Client Lead to shape the governance and engagement framework between WMCA and the Bus Company. You will provide senior specialist leadership across governance, change, investment and operational interfaces.

Working in a multi-partner environment, you will offer clear advice, manage risks and coordinate mobilisation and demobilisation activities while supporting Board discussions and debriefs.

Qualifications

• Substantial experience supporting governance, senior stakeholder relationships and complex decision-making.
• Proven experience leading across complex change, mobilisation/demobilisation, transition or operational readiness.
• Excellent stakeholder management and influencing skills, including the ability to achieve alignment without direct authority.
• Strong understanding of governance, assurance, risk escalation and board or committee servicing.
• Experience handling sensitive, high-profile or commercially significant issues.

Responsibilities

• Act as a senior subject matter expert across WMCA/Bus Company ownership and client interface.
• Provide advice, risk insight and recommendations to senior leaders, Board and Subcommittee Chairs.
• Coordinate complex change, including mobilisation and demobilisation across franchises.
• Support WMCA investment activity related to fleet and depots.
• Maintain strategic oversight of risks, dependencies, actions and decisions across organisational boundaries.
• Translate complex operational, financial, governance and commercial matters into clear, evidence-based recommendations.
• Support Board and Subcommittee preparation, forward planning and follow-through.
• Develop and improve procedures governing WMCA’s oversight of the Bus Company and the interface between organisations.

Skills

Governance experience

Stakeholder management

Change management

Risk management

Strategic insight

Education

Degree-level education

Job description

The West Midlands Combined Authority is seeking an experienced Client Lead to shape the governance and engagement framework between WMCA and the Bus Company. You will provide senior specialist leadership across governance, change, investment and operational interfaces.

Working in a multi-partner environment, you will offer clear advice, manage risks and coordinate mobilisation and demobilisation activities while supporting Board discussions and debriefs.