Senior Service Delivery Specialist

QA; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Private Medical Insurance

Pension scheme

Cycle to Work

Employee discounts

Early Friday finish

Learning & development resources

Job summary

QA is seeking a Programme Coordinator in London with a hybrid pattern (3 days in the office). You will coordinate bespoke training programmes, act as the first contact for clients, and engage daily with stakeholders to deliver programme outcomes in line with contract terms.

Responsibilities include creating plans, managing coordination activities, onboarding learners, analyzing feedback, and presenting service reviews. A DV clearance may be required as part of eligibility.

Qualifications

• Experience coordinating training programmes and learning outcomes.
• Strong stakeholder engagement across internal and external teams.
• Ability to interpret feedback data and report on programme performance.

Responsibilities

• Create and maintain programme plans to track progress and ensure successful completion of training programmes.
• Manage and prioritise coordination activities to meet internal and external requirements.
• Act as main point of contact for training programme for internal and external stakeholders.
• Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
• Collate, analyse and report programme feedback data.
• Present service delivery reviews to clients.
• Effectively raise issues, elevate risk and problem solve.
• Contribute to team meetings offering portfolio updates and knowledge sharing.
• Report commercial updates.

Skills

Stakeholder management

Client relationship building

Cross-functional collaboration

Effective communication

Time and task management

Data analysis and reporting

Problem solving

Presenting to clients

Tools

Microsoft Excel

Job description

About The Role

London-based with a hybrid working pattern of 3 days per week in the office. Candidates must be willing and eligible to undergo DV clearance.

In this role you will coordinate the delivery of bespoke training programmes and act as the first point of contact to our client. You will engage daily with internal and external stakeholders to deliver a variety of programme coordination activities. These activities are to be delivered in line with the required training programme learning outcomes and in accordance with contract terms.

Role Responsibilities

• Create and maintain programme plans to track progress and ensure successful completion of training programmes.
• Manage and prioritise coordination activities to meet internal and external requirements.
• Act as main point of contact for training programme for internal and external stakeholders.
• Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
• Collate, analyse and report programme feedback data.
• Present service delivery reviews to clients.
• Effectively raise issues, elevate risk and problem solve.
• Contribute to team meetings offering portfolio updates and knowledge sharing.
• Report commercial updates.

Your Experience / Skills

• Building and maintaining client relationships.
• Extensive cross-functional collaboration skills.
• Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
• Comfortable presenting to clients both face to face and virtually.
• Effective time and task management.
• Proficient in analysing, evaluating and reporting data.
• Innovative when solving problems operating with a solution orientated approach.
• Resilient and able to adjust when working in a dynamic environment.
• Microsoft office (including Excel and PowerPoint).

About Us

About QA

QA is a leading technology learning partner, helping organisations build the AI, digital, technology and human skills they need to succeed.

We work with some of the UK's and world's largest organisations, delivering apprenticeships, instructor-led training, digital learning and tailored development programmes.

Find out more: https://www.qa.com/about/careers/

Wellbeing & Benefits

We offer a range of benefits to support your wellbeing and development, including:

• 27 days' annual leave (including 4 days for festive closure), plus bank holidays.
• Holiday buying scheme.
• Medicash plan and Employee Assistance Programme.
• Wellhub, Cycle to Work scheme and employee discounts.
• Private Medical Insurance at corporate rates.
• Pension scheme.
• 3 development days and 2 charity days per year.
• Early Friday finish at 4pm.
• Access to QA's learning and development resources.

Benefits are subject to the applicable scheme terms and eligibility criteria. Annual leave and relevant entitlements will be pro‑rated where appropriate.

Inclusion at QA

We're committed to building an inclusive workplace and welcome applications from people with different backgrounds, experiences and perspectives.

As a Disability Confident Employer, we offer an interview to disabled applicants who meet the minimum criteria for the role. Please let us know if you require any reasonable adjustments during the recruitment process.