Senior Till & Service Desk Manager

Blue Diamond; Bicester; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Paid holidays

Career development

Leadership opportunity

Job summary

Blue Diamond's Bicester Avenue is seeking a dynamic Tills & Customer Service Manager to lead the till and service desk team, delivering an exceptional customer experience. This senior role combines leadership, operational oversight, and frontline service.

You will coach staff and maintain the high-quality service the store is known for, while driving standards and staff development in a busy retail environment.

Qualifications

• Proven experience in retail management, preferably in garden centre environments.
• Strong leadership, coaching, and team development skills.
• Excellent organisational and communication abilities.
• Experience with till operations and cash handling is a plus.

Responsibilities

• Lead till and service desk to deliver outstanding customer service.
• Plan weekly rotas and monitor staff performance.
• Manage cash handling, banking, and transaction reporting.
• Ensure compliance with company policies and data protection.
• Train and motivate staff to uphold service standards.

Job description

Blue Diamond's Bicester Avenue is seeking a dynamic Tills & Customer Service Manager to lead the till and service desk team, delivering an exceptional customer experience. This senior role combines leadership, operational oversight, and frontline service.

You will coach staff and maintain the high-quality service the store is known for, while driving standards and staff development in a busy retail environment.