Customer Service Supervisor

B&M Retail Limited; Bicester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discount in stores

Colleague portal discounts

Job summary

B&M Retail is recruiting a Customer Service Supervisor for our Bicester store. You will support the Customer Service Manager in running the cash office and checkout, ensuring the team delivers outstanding service to our customers.

The role requires supervising a small team in a fast-paced retail environment, strong numeracy and problem solving, and a flexible, can-do attitude. We offer discount benefits and career development opportunities.

Qualifications

• Experience supervising a small team in retail.
• Strong numerical and problem-solving skills.
• Flexible approach with a can-do attitude.
• Ability to think on your feet.

Responsibilities

• Support the Customer Service Manager in running the cash office and the checkout area to deliver excellent service.
• Be highly visible and approachable to customers and colleagues.
• Ensure colleagues demonstrate appropriate behaviours in the checkout area.
• Provide colleagues with relevant skills and knowledge.
• Operate and deliver processes that ensure the store meets all legal requirements.
• Merchandise the store to create a welcoming environment that also drives sales and profitability.
• Protect and safeguard company assets.

Skills

Team management

Customer service

Retail operations

Cash handling

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Bicester!

We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

You will also:

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriatebehavioursin the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidateswill beenthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that you have the following:

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

At B&M, we offer great benefits including discount in our stores and our colleagueportal offers additional discount for retailers, hospitality & much more!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.