Senior Thermal Field Service Engineer – Customer Focused

Vertiv Co; Southampton; On-site; GBP 35,000 - 48,000; Full time

Job summary

Vertiv is seeking a Senior Thermal Customer Engineer to maintain and repair Thermal Management products on customer sites across the UK. You will establish strong rapport with customers, sales teams and distributors while coordinating with scheduling and department managers.

Responsibilities include responding to service calls, ensuring safety and compliance, maintaining maintenance plans at 90%+, and generating FieldDB/Oracle reports.

Qualifications

• NVQ Level 1 & 2 in Refrigeration and Air Conditioning or equivalent.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Responsibilities

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Skills

Excellent computer skills

Previous environmental service

Excellent customer service

Self-starter

Clean driving license

Education

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078 or 2079 in Refrigerant Safe Handling

Job description

Vertiv is seeking a Senior Thermal Customer Engineer to maintain and repair Thermal Management products on customer sites across the UK. You will establish strong rapport with customers, sales teams and distributors while coordinating with scheduling and department managers.

Responsibilities include responding to service calls, ensuring safety and compliance, maintaining maintenance plans at 90%+, and generating FieldDB/Oracle reports.