Senior Thermal Field Service Engineer - Customer Focus

Vertiv Co; Bedford; Vor Ort; GBP 36.000 - 48.000; Vollzeit

Zusammenfassung

Vertiv is seeking a Senior Thermal Customer Engineer to perform maintenance and emergency repairs on Thermals and other contracted systems. You will liaise with customers, sales managers, and scheduling teams, ensuring safety, compliance, and timely service delivery.

Responsibilities include responding to service calls, maintaining maintenance completion rates above 90%, producing reports, and supporting the service team.

Qualifikationen

• NVQ Level 1 & 2 or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, subscribed to ACRIB.

Aufgaben

• Respond professionally to all assigned service calls while on duty.
• Perform work safely and in accordance with company safety policy.
• Follow codes of practice/legislation relevant to tasks.
• Assist in maintaining planned maintenance completion rate at a minimum 90%.
• Keep scheduling team informed of schedule changes and status of open jobs.
• Maintain accuracy of customer listings and report site changes.
• Close tasks in Oracle Mobile Field Service (MFS) and complete weekly paperwork.
• Create reports using FieldDB and ensure synchronization.
• Report sales or service leads to proper department.
• Support company vision and management decisions.
• Use email and Office programs to maintain communications.
• Ensure Vertiv processes are followed.
• Keep company vehicle clean and maintained.
• Protect tooling and company property.
• Work as part of service team and support business needs.
• Take an active role in the callout rota.

Kenntnisse

Customer service

Self-starter

Excellent computer skills

Ausbildung

NVQ Level 1 & 2

City and Guilds 2078/2079 Refrigerant Safe Handling

Jobbeschreibung

Vertiv is seeking a Senior Thermal Customer Engineer to perform maintenance and emergency repairs on Thermals and other contracted systems. You will liaise with customers, sales managers, and scheduling teams, ensuring safety, compliance, and timely service delivery.

Responsibilities include responding to service calls, maintaining maintenance completion rates above 90%, producing reports, and supporting the service team.