Senior Thermal Field Engineer

Vertiv Co; Southampton; Presencial; GBP 35.000 - 52.000; Jornada completa

Descripción de la vacante

Vertiv Co. is seeking a Senior Thermal Customer Engineer in the UK to handle maintenance and emergency repairs of thermal management products and contracted systems.

You will establish rapport with customers, sales managers and distributors, while coordinating with scheduling teams and management. You will respond professionally to service calls, work safely and according to codes, and support the service team with timely reporting and documentation.

Formación

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Responsabilidades

• Respond to service calls professionally while on duty.
• Maintain safety per company policy and current codes.
• Keep scheduling team informed of schedule changes and open job status.
• Close tasks in Oracle Mobile Field Service (MFS) daily and maintain timely paperwork.
• Create reports using FieldDB and ensure regular synchronization.
• Report sales or service leads via proper channels.
• Support Vertiv vision and management decisions.
• Maintain/upgrade communications using Office tools.
• Follow all Vertiv processes and keep company vehicle and tools maintained.
• Work as part of the service team and participate in callout rota.

Conocimientos

Excellent computer skills

Previous environmental service

Excellent customer service

Self-starter

Time management

Clean driving license

Educación

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078/2079 Refrigerant Safe Handling (ACRIB)

Herramientas

Oracle MFS

FieldDB system

Office software

Descripción del empleo

Vertiv Co. is seeking a Senior Thermal Customer Engineer in the UK to handle maintenance and emergency repairs of thermal management products and contracted systems.

You will establish rapport with customers, sales managers and distributors, while coordinating with scheduling teams and management. You will respond professionally to service calls, work safely and according to codes, and support the service team with timely reporting and documentation.