Senior Thermal Field Engineer – Maintenance & Repairs

Vertiv Co; Bedford; On-site; GBP 42,000 - 65,000; Full time

Job summary

Vertiv is seeking a Senior Thermal Customer Engineer in the Bedford area to maintain and repair Thermal Management products on site. The role requires building strong client relationships, coordinating with sales/distributors, and communicating with scheduling teams and the department manager.

You will perform tasks safely, follow codes and processes, and help maintain a 90% planned maintenance completion rate. The position emphasizes teamwork, reporting, and adherence to Vertiv standards.

Qualifications

• Excellent customer service skills.
• Self-starter with ability to plan and manage time.
• Good computer skills and safety awareness.

Responsibilities

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Skills

Customer service

Communication

Planning & time management

Education

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078 or 2079 in Refrigerant Safe Handling

Job description

Vertiv is seeking a Senior Thermal Customer Engineer in the Bedford area to maintain and repair Thermal Management products on site. The role requires building strong client relationships, coordinating with sales/distributors, and communicating with scheduling teams and the department manager.

You will perform tasks safely, follow codes and processes, and help maintain a 90% planned maintenance completion rate. The position emphasizes teamwork, reporting, and adherence to Vertiv standards.