Customer Engineer Thermal ( South East )

Vertiv Co; Southampton; On-site; GBP 35,000 - 52,000; Full time

Job summary

Vertiv Co. is seeking a Senior Thermal Customer Engineer in the UK to handle maintenance and emergency repairs of thermal management products and contracted systems.

You will establish rapport with customers, sales managers and distributors, while coordinating with scheduling teams and management. You will respond professionally to service calls, work safely and according to codes, and support the service team with timely reporting and documentation.

Qualifications

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Responsibilities

• Respond to service calls professionally while on duty.
• Maintain safety per company policy and current codes.
• Keep scheduling team informed of schedule changes and open job status.
• Close tasks in Oracle Mobile Field Service (MFS) daily and maintain timely paperwork.
• Create reports using FieldDB and ensure regular synchronization.
• Report sales or service leads via proper channels.
• Support Vertiv vision and management decisions.
• Maintain/upgrade communications using Office tools.
• Follow all Vertiv processes and keep company vehicle and tools maintained.
• Work as part of the service team and participate in callout rota.

Skills

Excellent computer skills

Previous environmental service

Excellent customer service

Self-starter

Time management

Clean driving license

Education

NVQ Level 1 & 2 in Refrigeration and Air Conditioning

City and Guilds 2078/2079 Refrigerant Safe Handling (ACRIB)

Tools

Oracle MFS

FieldDB system

Office software

Job description

Job Description

• Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Senior Thermal Customer Engineer:

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty.


• Perform all work in a safe manner and in accordance with established company safety policy.


• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.


• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.


• Keep scheduling team informed of changes to your schedule and the status of all open jobs.


• Maintain the accuracy of the customer listing by reporting errors with the site change form.


• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.


• Create reports using FieldDB system and ensure regular synchronization.


• Report sales or service leads to the proper department via the correct process.


• Support company vision and management decisions.


• Use email and other Office based programs to maintain/enhance communications processes.


• Ensure that all Vertiv processes are followed.


• Keep company vehicle clean and properly maintained.


• Protect all tooling and company property issued.


• Work as part of the service team and support business needs.


• Take an active role in the callout rota.

Qualifications

Required/ Minimum Qualifications

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.


• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications

• Excellent computer skills.


• Previous environmental service experience.


• Excellent customer service skills.


• Self-starter, ability to plan, organize and manage time effectively.


• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed

• 30%

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture


• Customer Focus


• Operational Excellence


• Innovation


• Financial Strength

VERTIV BEHAVIORS

• Own it


• Act with urgency


• Foster a customer-first mindset


• Think big and execute


• Lead by example


• Drive continuous improvement


• Learn and seek out development


• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]