Senior Therapist

TN United Kingdom; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to health and well-being as a Senior Spa Therapist. This role offers an exciting opportunity to provide first-class therapeutic treatments in state-of-the-art facilities. You will be at the heart of delivering exceptional client care, ensuring guests have memorable experiences while mentoring junior therapists. With a focus on personal and professional growth, you will benefit from comprehensive training and a supportive environment. Enjoy a range of wellness incentives and discounts that reflect the company's commitment to making you feel happier and healthier. If you are passionate about well-being and looking for a fulfilling career, this is the perfect opportunity for you.

Benefits

Health and wellness incentives

Champneys experiences

App technology for essential forms

In-house social media

Colleague events

Discounted stays

Complimentary spa day

50% discount on products

Discounts on partner products

Discounted health club memberships

Qualifications

• Passionate about health and well-being with experience in spa treatments.
• Ability to mentor junior therapists and provide exceptional client care.

Responsibilities

• Perform spa treatments to required standards and maintain cleanliness.
• Provide professional advice and promote treatments to guests.

Skills

Facials

Massages

Nail Treatments

Client Care

Health and Safety Regulations

Education

Spa Therapy Certification

First Aid Certification

Job description

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Our passion is health and wellbeing, and we recognize our therapists as central to this vision. We proudly offer exceptional training journeys for all our therapists, with in-house trainers dedicated to helping you reach your full potential and progress with us.

As a Senior Spa Therapist, you will be passionate, friendly, and committed to providing first-class service, delivering the highest standards of therapeutic, holistic, and wellbeing treatments. You should be confident in performing facials, massages, and nail treatments.
Like us, you will have a passion for wellbeing, and your work will be driven by a desire to exceed guest expectations.
We feature state-of-the-art facilities across all our resorts and hotels, boasting modern and stylish spas.

Some duties and responsibilities include:

1. Carrying out all spa treatments to the required standards, ensuring treatment times are adhered to.
2. Following Champneys protocols and training programs to provide the best service to our guests.
3. Having thorough knowledge of the Club & Spa, hotel facilities, and rules, and advising customers accordingly.
4. Maintaining your working areas, ensuring equipment is operational and clean, and reporting defects to maintenance via the manager on duty.
5. Adhering to health and safety regulations by following safe work practices.
6. Attending relevant training courses to offer all treatments expected of a senior therapist.
7. Collaborating positively with managers and receptionists regarding scheduled treatments and any changes, including shift adjustments.
8. Staying updated on product ranges and new treatments.
9. Providing professional advice through talks, demonstrations, spa tours, and promotional events to promote treatments.
10. Delivering exceptional client care to ensure guests have memorable treatment experiences.
11. Maximizing revenue opportunities and seeking support or training when needed.
12. Recommending suitable homecare products for guests to maintain their results at home.
13. Mentoring junior therapists by sharing knowledge and experience.
14. Offering skin consultations and full home care prescriptions to premier guests.
15. Weekend work is on a rota basis.

As part of our iconic wellbeing brand, you can expect benefits aligned with our vision to make you feel happier and healthier inside and out. Benefits include:

• Health, wellness, and wellbeing incentives
• Champneys experiences, such as overnight stays or spa days
• App technology for essential forms
• In-house social media connecting the Champneys family
• Colleague events that motivate and reward
• Discounted stays for you, friends, and family at our hotels or resorts
• Complimentary spa day after probation
• 50% discount on Champneys products
• Discounts on partner products like Elemis and Clarins
• Discounted health club memberships