Finance Systems Support Analyst

TN United Kingdom; London; Remote; GBP 40,000 - 45,000; Full time

Job summary

An established industry player seeks a Finance Systems Support Analyst to provide exceptional remote support for clients utilizing Unit4 ERP systems. This role offers a fantastic opportunity to work collaboratively with a values-driven team, delivering excellent customer service while driving digital transformation. The ideal candidate will possess strong problem-solving skills and a proactive mindset, ensuring clients receive the best possible support. If you're passionate about finance systems and enjoy working remotely, this role is perfect for you.

Qualifications

• Proven experience supporting Unit4 ERP, specifically the finance modules.
• Solid understanding of finance processes within an ERP environment.

Responsibilities

• Respond to and resolve support tickets in line with customer SLAs.
• Investigate and troubleshoot issues within the Unit4 ERP system.

Skills

Unit4 ERP (Finance Modules)

SQL

Excellent Communication Skills

Job description

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Finance Systems Support Analyst
Permanent
Fully Remote (UK)
Salary: £40,000 - £45,000 (+ benefits)

Skills: Unit4 ERP (Finance Modules), SQL, Excellent Communication Skills

We are looking to recruit a Finance Systems Support Analyst for a leading digital transformation consultancy.

This is a fantastic opportunity to support a variety of clients across multiple sectors, helping them get the most from their ERP systems through responsive support and remote consultancy.

This is a fully remote role with travel approximately once a quarter for team meetings.

You'll work as part of a collaborative and values-driven team that prides itself on delivering excellent customer service while driving digital empowerment across organisations. The ideal candidate will combine strong problem-solving skills with an empathetic, people-first approach.

Key Responsibilities:

• Respond to and resolve support tickets in line with customer SLAs
• Investigate and troubleshoot issues within the Unit4 ERP system, focusing on finance modules
• Provide clear, professional communication with clients throughout the ticket lifecycle
• Collaborate with internal colleagues and third parties (e.g. Unit4) to ensure timely resolution
• Maintain accurate records of activity and time in the call handling system
• Identify opportunities for service improvements or potential consultancy upsell
• Deliver remote consultancy to customers when required
• Contribute to a positive team culture rooted in accountability, empathy, and continuous improvement

Skills & Experience:

• Proven experience supporting Unit4 ERP, specifically the finance modules
• Solid understanding of finance processes within an ERP environment
• Excellent communication skills - both written and verbal
• Able to take ownership of issues and see them through to resolution
• Proactive mindset with the ability to identify opportunities to add value
• Comfortable working remotely within a collaborative and supportive team