Senior Technology Operations & Security Specialist

Knights; Stoke-on-Trent; On-site; GBP 65,000 - 90,000; Full time

Job summary

Knights is a leading UK legal and professional services firm seeking a Senior Technology Operations Analyst to join our Technology Operations team. You will provide senior technical expertise, support mission-critical platforms, and help drive security, resilience and performance across the firm's technology estate.

Working with SOC colleagues, you’ll contribute to cyber security initiatives, automate processes, mentor analysts, and ensure services remain compliant with SLAs while delivering

Qualifications

• Proven experience within Technology Operations, Infrastructure or Senior Technical Support roles.
• Strong technical expertise across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID and Microsoft Intune.
• Experience supporting enterprise networking technologies including LAN, WAN and wireless infrastructure.
• Knowledge of virtualisation platforms and modern cloud technologies.
• Experience managing endpoint technologies, patching, resilience, backup and recovery processes.
• Strong understanding of cyber security principles, including vulnerability management and secure configuration.
• Experience with structured service management environments and ticketing systems.
• Excellent analytical, troubleshooting and problem-solving skills.
• Ability to communicate technical concepts to both technical and non-technical audiences.

Responsibilities

• Act as an escalation point for complex technical issues, major incidents and service requests.
• Support and maintain the firm's Microsoft-centric technology estate, including Microsoft 365, Azure, Windows Server, Entra ID, Intune and endpoint platforms.
• Manage infrastructure services including networking, telephony, identity, cloud services, virtualisation and end-user computing.
• Monitor system performance, availability and capacity, ensuring business-critical services remain resilient and reliable.
• Support infrastructure upgrades, migrations, technology deployments and continuous improvement initiatives.
• Drive automation, standardisation and process optimisation across operational support activities.
• Maintain technical documentation, support procedures, standards and knowledge articles.
• Ensure incidents, requests, changes and problems are managed in line with agreed service management processes and SLAs.
• Mentor and support Technology Analysts, helping develop technical capability and operational maturity across the team.
• Maintain awareness of emerging technologies, industry best practice and cyber security developments.
• Work alongside the SOC to investigate, contain and remediate cybersecurity incidents.
• Assist with vulnerability management activities, including identification, remediation and reporting.

Skills

Microsoft 365

Azure

Windows Server

Active Directory

Entra ID

Intune

Networking

Virtualisation

Cloud technologies

Cyber security

ITSM / service management

Analytical thinking

Communication

Job description

Knights is a leading UK legal and professional services firm seeking a Senior Technology Operations Analyst to join our Technology Operations team. You will provide senior technical expertise, support mission-critical platforms, and help drive security, resilience and performance across the firm's technology estate.

Working with SOC colleagues, you’ll contribute to cyber security initiatives, automate processes, mentor analysts, and ensure services remain compliant with SLAs while delivering