Senior Manager, Technology

States of Guernsey; Skipton; On-site; GBP 90,000 - 130,000; Full time

Job summary

Skipton International is seeking a Senior Manager - Technology to lead delivery, operation and continuous improvement of our technology platforms, infrastructure and services. You will translate business strategy into technology outcomes, ensuring services are secure, resilient, scalable and cost-effective, while working with stakeholders across the business in a regulated financial services environment.

The role combines strategic leadership with hands-on operational expertise, driving IT

Qualifications

• Significant technology leadership experience (10–15+ years).
• Proven success delivering strategy and operational excellence in complex environments.
• Experience in Financial Services or highly regulated industries.
• Strong understanding of cloud platforms, infrastructure, service management and ops.
• Experience leading technology operations and large-scale change.
• Strong senior stakeholder management skills.
• Experience managing third‑party vendors.
• Ability to balance strategy with hands-on leadership.

Responsibilities

• Lead end-to-end delivery of technology services across infrastructure, networks, platforms, and core business systems.
• Ensure availability, performance and resilience across technology services.
• Own and improve ITSM processes including incident, problem, change and service request management.
• Drive observability, automation and proactive operational management.
• Foster a service reliability mindset across technology teams.

Skills

Technology leadership

Financial services experience

Cloud & infrastructure

IT operations management

Stakeholder management

Vendor management

Security & resilience

Job description

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Senior Manager, Technology

Skipton International

Full time Ref: 20261400 Opened: 17/08/2026 Closes: 13/09/2026

Overview

We are seeking an experienced and forward-thinking Senior Manager - Technology to lead the delivery, operation and continuous improvement of our technology platforms, infrastructure and technical services.

As a key member of the Technology Leadership Team, you will play a critical role in translating business strategy into technology outcomes, ensuring that services are secure, resilient, scalable and cost-effective. Working closely with stakeholders across the business, you will drive operational excellence, support strategic transformation initiatives and help shape the future technology landscape.

This is an excellent opportunity for a technology leader who combines strategic vision with hands-on operational expertise and is passionate about delivering reliable, modern technology services within a regulated environment.

Key Accountabilities

Technology Operations & Service Delivery

• Lead the end-to-end delivery of technology services across infrastructure, networks, platforms, end-user services and core business systems.
• Ensure high levels of availability, performance and resilience across all technology services.
• Own and continuously improve IT Service Management (ITSM) processes, including incident, problem, change and service request management.
• Drive adoption of modern service management practices, including monitoring, observability, automation and proactive operational management.
• Foster a service reliability mindset across technology teams.

Platform, Infrastructure & Cloud

• Oversee infrastructure, hosting and cloud services, ensuring platforms remain secure, scalable and cost-effective.
• Support the development and execution of cloud and platform strategies.
• Champion modern infrastructure practices, including automation, DevOps alignment and infrastructure-as-code methodologies.
• Ensure effective lifecycle management and optimisation of technology platforms.

Security, Risk & Operational Resilience

• Maintain and enhance the organisation's technology security posture.
• Lead cybersecurity monitoring, controls and incident response activities.
• Oversee Business Continuity Planning and Disaster Recovery capabilities, ensuring resilience targets are achieved.
• Embed operational resilience principles and ensure services remain within agreed impact tolerances.
• Act as the senior escalation point for major security and resilience incidents.

Governance, Risk & Compliance

• Develop and maintain technology policies, standards and procedures aligned with regulatory requirements and best practice.
• Ensure effective first-line risk ownership within Technology.
• Lead internal and external audit activities, delivering successful outcomes and continuous improvement.
• Maintain robust documentation, controls and compliance processes.

Financial & Supplier Management

• Manage technology operational budgets and support strategic planning activities.
• Develop strong relationships with third-party suppliers and service providers, ensuring performance and contractual obligations are met.
• Lead technology procurement activities and contribute to vendor strategy.
• Drive cost optimisation initiatives while maximising value from technology investments.

Strategic Leadership

• Support the CIO in shaping and delivering the Technology, Digital and Data strategy.
• Contribute to technology transformation programmes, digital innovation and AI adoption initiatives.
• Build strong partnerships with business stakeholders and technology teams to align services with organisational objectives.
• Provide regular reporting and insight on service performance, risks, security, resilience and operational effectiveness.

Requirements

Essential Skills & Experience

• Significant technology leadership experience, typically gained over 10-15 years or more in progressively senior roles.
• Proven success delivering technology strategy and operational excellence in complex environments.
• Experience within Financial Services or another highly regulated industry.
• Strong understanding of modern technology ecosystems including cloud platforms, infrastructure, service management and operational support.
• Demonstrable experience leading technology operations, platform services or infrastructure functions.
• Experience managing large-scale technology change and transformation initiatives.
• Strong stakeholder management skills with the ability to influence at senior leadership and executive level.
• Experience managing third‑party vendors and strategic technology suppliers.
• Ability to balance strategic priorities with hands‑on operational leadership in a fast‑paced environment.

Desirable Qualifications & Knowledge

• ITIL v4 certification or equivalent.
• CISSP, CISM or similar security qualification.
• Cloud certifications such as Microsoft Azure or AWS.
• Experience of technology business management (TBM) or technology financial management frameworks.
• Knowledge of risk management, governance and audit practices.