Senior Technician

Howden; Milton Keynes; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Howden in Milton Keynes is recruiting for a role within our growing Business Services team, delivering high-quality technical and administrative services to our client base. You will be the primary contact for London-based teams, ensuring smooth processes, accurate data handling, and adherence to company standards while helping develop the knowledge of others within the team.

Working in a collaborative, fast-paced environment, you will support credit control, generate management information, and

Qualifications

• GCSEs (incl maths and English) at grade C or above.
• A-Levels (A-C) or equivalent desirable.
• Progression towards professional qualifications is helpful but not required.

Responsibilities

• Manage complex technical administration tasks with accuracy and efficiency.
• Validate data submissions according to company guidelines and client requirements.
• Prepare and review technical reports, statements and reconciliations.
• Ensure accurate data entry and robust credit control processes.
• Support business units with timely management information.
• Maintain up-to-date records across company systems and ensure regulatory compliance.
• Assist with training and mentoring less experienced team members.
• Act as escalation point for internal teams and clients to ensure service excellence.

Skills

Attention to detail

Strong communication

Organised

Problem solving

Microsoft Word

Microsoft Excel

PowerPoint

Education

GCSEs including Maths and English (Grade C or above)

A-Levels (Grade A-C) or equivalent desirable

Progression towards professional qualifications helpful

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years.Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

This is an exciting opportunity to join our growing Business Services team in Milton Keynes, supporting the delivery of high-quality technical and administrative services for our growing client base.

Serving as a primary point of contact for London-based teams, you will ensure smooth processes, accurate handling of technical data, and compliance with company standards. You will also play a vital role in developing the technical knowledge of others within the team, contributing to the overall success of the business.

What You’ll Be Doing

We work collaboratively to provide an excellent and comprehensive service to our clients. In this role, you will:

• Manage sophisticated technical administration tasks, ensuring accuracy and efficiency across all processes.
• Validate data submissions and transactions according to company guidelines and client requirements.
• Prepare and review technical reports, statements, and reconciliations.
• Ensure accurate data entry and maintain robust credit control processes while resolving outstanding queries.
• Support business units by providing timely and accurate management information.
• Maintain up-to-date records across company systems and ensure compliance with regulatory and internal requirements.
• Assist with training and mentoring less experienced team members to develop technical expertise.
• Act as a key escalation point for internal teams and clients, ensuring excellent service delivery.

Who We’re Looking For

We value expertise, attention to detail, and a strong service-oriented approach. The position requires a person who:

• Has extensive technical administration or accounting experience within the insurance or financial services sector.
• Possesses a strong understanding of London Market processes and systems.
• Can demonstrate technical expertise and the ability to review and audit complex work for accuracy and compliance.
• Works efficiently under pressure, meeting deadlines while maintaining high-quality standards.
• Is a strong communicator, able to build and manage relationships with clients and internal partners.
• Is highly organised, with strong problem-solving skills and attention to detail.
• Has proficient IT skills, particularly in Microsoft Word, Excel, and PowerPoint.

Qualifications

• GCSEs (or equivalent) including Maths and English at Grade C or above.
• A-Levels (Grade A-C) or equivalent are desirable but not crucial.
• Progression towards professional qualifications is helpful but not required.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.