Account Handler/ Policy Technician

Howden; City Of London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Howden is seeking an organised administrator to support the CTIS team with insurance documentation, policy issuance and record keeping. You will handle data entry, document production and archiving across the department, ensuring accuracy and regulatory compliance.

You will collaborate with internal and external stakeholders, manage inquiries, and contribute to project work while maintaining quality of service and adherence to policies and procedures.

Qualifications

• Attention to detail with ability to produce accurate documentation and file documents appropriately.
• Ability to work effectively within a team.
• Prioritisation and organisational skills.
• Self-motivated and proactive attitude.
• Competent IT skills including Word, Excel and PowerPoint.
• Strong written and verbal communication with stakeholders.

Responsibilities

• Assist in creating broking, client and other documents, including typing and producing monthly market renewal placing contracts and summaries.
• Data entry and calculations on Company systems and Excel.
• Maintain up-to-date records on Company systems for the department.
• Manage document management systems for the department; print, copy, scan, upload and mail.
• Handle incoming enquiries from clients, insurers and third parties.
• Respond to department requirements and comply with policies and procedures.
• Ensure compliance with FCA regulations relevant to insurance intermediaries.
• Contribute to assigned projects and respond to urgent issues as they arise.

Skills

Attention to detail

Teamwork

Prioritisation

Self-motivated

Microsoft Word

Excel

PowerPoint

Communication

FCA regulations knowledge

GCSE English

Word processing qualifications

Education

GCSE English (essential)

CLAIT / Word processing qualification

Tools

Document management systems

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 23,000 employees and spanning more than 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people‑first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee‑owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head‑hunters for years.Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

The Role

Provide administrative support to the CTIS (Clinical Trials Insurance Services) team, with responsibility for the preparation, issuance, and maintenance of insurance policies and related documentation, ensuring accuracy, compliance, and adherence to relevant Company and Group policies and procedures.

What you’ll do:

• Assist in the creation of broking, client and other types of documents including but not limited to general typing, production of monthly market renewal placing contracts (MRCs) and Premium / Loss summary sheets.
• Data entry and data computation on Company systems and Excel Spreadsheets
• Ensure up to date records are maintained at all times on the Company systems for the department
• Manage and utilize Document management systems on behalf of the whole department including but not limited to printing, copying, scanning, assembling, uploading and mailing.
• Manage and utilize Archiving, Filing and other systems on behalf of the whole department.
• Deal with incoming enquiries from clients, Insurers and third parties.
• Respond to the department’s requirements as appropriate
• Behave with all clients (both internal and external) fairly and ethically
• Ad hoc requirements of the Department may require supervised communications to Insurers and other Market entities.
• Manage assigned projects and contribute to other projects as required
• Respond appropriately to urgent issues as they arise
• Keep informed of legal and regulatory developments relevant to the department as appropriate to role
• Share information that could be beneficial to the Company
• Any other reasonable duties, as required
• Ensure compliance with all applicable Company and/or Group policies and procedures
• Ensure correct authorisation is obtained and processes followed when required by the Company and/or Group policies and procedures
• Ensure compliance with legal and regulatory requirements
• Ensure that own performance, HR and T&C records are up to date and meet the Group’s requirements
• Maintain accurate records and deal with correspondence appropriately
• Ensure compliance with Anti Bribery and Corruption policy and procedures
• Provide relevant management information to senior management where requested

Who we’re looking for

• Attention to detail with ability to produce accurate documentation and to file documents appropriately
• Ability to work effectively within a team
• Prioritisation and organisational skills
• Self‑motivated
• Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
• Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
• Able to undertake and demonstrate competence in technical training, as required by the industry regulator
• Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries.
• Understanding of processes and procedures within the insurance market.
• GCSE’s (or equivalent) including English essential
• Technically relevant qualifications e.g. CLAIT, Word processing etc

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Our sustainability promise

We’re on a life‑long journey to become an ever‑more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.