Technical Processing Team Leader

Howden; Milton Keynes; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Employee ownership

Job summary

Howden is seeking a Premium Processing Team Leader to oversee a team of Technicians dedicated to specific product lines. You will supervise operational tasks, ensure exceptional service, and act as the primary contact for team queries.

You will coordinate technical support, manage projects, and assist in document processing while maintaining strict regulatory compliance and quality standards in a fast-paced insurance environment.

Qualifications

• GCSEs including English and Maths required
• A-Levels or equivalent desirable
• Progression towards professional qualifications is desirable but not essential

Responsibilities

• Coordinate technical support within the team, ensuring workflow aligns with standards.
• Lead projects and drive continuous improvement initiatives.
• Assist in the creation and processing of client and broking documents (slips, quotes, endorsements) with accuracy and compliance.
• Maintain meticulous records and ensure regulatory compliance.
• Monitor team output to uphold service and quality standards; implement corrective actions as needed.
• Provide technical assistance to the broking team to enable smooth operations.
• Act as escalation point for team queries and urgent issues.
• Train and mentor junior team members to support professional growth.
• Develop and maintain strong relationships with business units and clients to enhance collaboration.
• Ensure adherence to internal policies and regulatory obligations.

Skills

Industry Experience

Technical Expertise

Attention to Detail

Interpersonal Skills

Proactive Attitude

Training Experience

Professional Development

Education

GCSEs including English & Maths

A-Levels or equivalent

Progression towards professional qualifications

Job description

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

The Role

As a Premium Processing Team Leader, you will oversee a team of Technicians dedicated to specific product lines. While this is not a line management role, you will supervise operational tasks, ensure exceptional service delivery, and act as the primary point of contact for team queries. We value teamwork, efficiency, and excellence in everything we do.

Key Responsibilities

• Technical Support Coordination: Lead and coordinate technical support within the team, ensuring seamless workflow and adherence to company standards.
• Project Leadership: Manage assigned projects and contribute to team initiatives, driving continuous improvement.
• Document Processing: Assist in the creation and processing of client and broking documents, including slips, quotes, and endorsements, ensuring accuracy and compliance.
• Record Maintenance: Maintain meticulous records and ensure compliance with regulatory and legal requirements.
• Quality Assurance: Monitor team output to uphold service and quality standards, implementing corrective actions as needed.
• Broking Support: Provide technical assistance to the broking team, facilitating smooth operations.
• Escalation Point: Act as a point of escalation for team queries and urgent issues, resolving them promptly.
• Training and Mentorship: Train and mentor junior team members, fostering their professional growth.
• Relationship Building: Develop and maintain strong relationships with business units and clients, enhancing collaboration.
• Compliance: Ensure strict adherence to internal policies and regulatory obligations.

Who We're Looking For

• Industry Experience: Proven experience in a similar role within the insurance sector.
• Technical Expertise: In-depth knowledge of insurance processes and procedures.
• Attention to Detail: Exceptional attention to detail and ability to produce accurate documentation.
• Interpersonal Skills: Strong interpersonal and prioritization skills, with the ability to communicate effectively with stakeholders.
• Proactive Attitude: Proactive, motivated, and capable of driving team performance.
• Training Experience: Experience in training or mentoring team members.
• Professional Development: Willingness to work towards professional qualifications.

Qualifications

• Education: GCSEs (or equivalent) including English and Maths; A-Levels (Grade A-C) or equivalent.
• Professional Qualifications: Progression towards professional qualifications is desirable but not essential.

We believe in supporting our teams and helping them develop their skills to succeed.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.