Senior Technical Support Engineer - Passenger Cars

Byd Europe; Uxbridge; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Performance and experience based pay

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Department & company wide teambuilding

Opportunity to contribute to zero-emis

Job summary

BYD Europe is seeking a Senior Technical Support Engineer for Passenger Cars based in Uxbridge, near London. You will deliver fast and effective technical support across the UK through service portal, remote diagnostics and onsite visits, while building regional technical capability.

The role requires EV/NEV background, IMI EV/Hybrid qualification, fluent English, willingness to travel across Europe and occasionally to China, and strong cross-functional coordination.

Qualifications

• Bachelor’s degree or above with at least 2 years in automotive technical support.
• IMI EV/Hybrid qualification required; Level 4 is a plus.
• Fluent English and strong cross-cultural / cross-functional coordination.
• Willingness to travel across Europe and to China.

Responsibilities

• Provide technical support across the UK via service portal, remote diagnostics and onsite visits.
• Identify and report recurring faults to HQ and drive timely resolution of quality issues.
• Lead onsite responses to escalated cases and perform technical investigation and analysis.
• Collect vehicle data and diagnostic logs to support root cause analysis with HQ engineering teams.
• Review warranty claims from a technical perspective, ensuring repairs are accurate and in BYD standards.
• Plan and deliver technical training, including new product launches and technician programmes.
• Develop and publish technical bulletins and repair case studies for the retailer network.
• Visit retailers regularly and run meetings/workshops with partners and HQ to build regional capability.
• Audit retailer workshops for compliance with BYD standards, including high-voltage safety requirements.
• Support senior management and key customers on complex technical escalations, with clear communication.

Skills

Automotive technical support

Cross-cultural communication

Cross-functional coordination

Fluent English

Education

Bachelor’s degree or higher

IMI Level 3 EV/Hybrid qualification

IMI Level 4 qualification (plus)

Job description

About the role

Senior Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Working location: Uxbridge, London

Responsibilities:

• Provide technical support across the UK, delivering fast and effective solutions through the service portal, remote diagnostics and onsite visits.

• Identify and report recurring, emerging and critical faults to headquarters, and drive timely resolution of quality issues.

• Lead onsite responses to escalated cases and special events, carrying out technical investigation and analysis as required.

• Collect vehicle data and diagnostic logs (e.g. CAN traces) to support root cause analysis with headquarters engineering teams.

• Review warranty claims from a technical perspective, ensuring repairs are accurate, justified and in line with BYD standards.

• Plan and deliver technical training, including new product launches, technician level programmes and on-the-job training.

• Develop and publish technical bulletins and typical repair case studies for the retailer network.

• Visit retailers regularly and run meetings and workshops with partners and headquarters to build regional technical capability.

• Audit retailer workshops for compliance with BYD standards, including special tools, equipment and high-voltage safety requirements.

• Support senior management and key customers on complex technical escalations, providing clear and professional communication.

Requirements:

• Bachelor’s degree or above, with at least 2 years’ experience in automotive technical support; NEV/EV background strongly preferred.

• IMI Level 3 EV/Hybrid qualification or equivalent high-voltage certification required; IMI Level 4 is a plus.

• Fluent English with strong cross-cultural communication and cross-functional coordination skills; Mandarin or another European language is a plus.

• Able to work under pressure to tight deadlines, with willingness to travel frequently across Europe and occasionally to China.

We offer:

• Performance and experience based competitive remuneration

• 25 holidays + public holidays

• Scottish Widow workplace pension

• Commute allowance

• Salary sacrifice car scheme

• Department & company wide teambuilding events.

• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team