Senior Technical Platform Lead for Strategic Accounts

Legora; Greater London; On-site; GBP 130,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

In‑person workspace

Global collaboration

Job summary

Legora is redefining how legal work gets done. This is the most senior advisory seat, trusted by our largest clients to manage critical incidents, data health, and playbooks across global engagements.

You will own strategic accounts, lead Sev1/Sev2 responses, and shape escalation standards while coordinating with cross‑functional teams to deliver predictable outcomes in a fast‑paced, high‑stakes environment.

Qualifications

• Owned strategic, high‑value B2B accounts and maintained client confidence during incidents.
• Led incident response or major escalations from start to finish.
• Communicated with executives and engineers with clear facts and explicit trade-offs.

Responsibilities

• Own the relationship for Strategic Accounts, monitoring technical health and escalation outcomes.
• Lead Sev1 and Sev2 incident responses, coordinating communications and resolution paths.
• Define escalation criteria, account health model, and cross‑team interfaces for consistency.
• Maintain the single source of truth for each account, including data setup, integrations, security and regulatory context.
• Run technical reviews and enablement sessions to deepen product usage and value.
• Partner with Engagement Managers on Quarterly Business Reviews linking health to outcomes.
• Coordinate escalations with Platform Consultants to align resolutions with root cause analysis.
• Stay close to high‑stakes L2 cases and serve as escalation point before issues reach higher tiers.

Skills

Strategic accounts

Incident response

Executive communication

Framework design

Legal AI background

Job description

Legora is redefining how legal work gets done. This is the most senior advisory seat, trusted by our largest clients to manage critical incidents, data health, and playbooks across global engagements.

You will own strategic accounts, lead Sev1/Sev2 responses, and shape escalation standards while coordinating with cross‑functional teams to deliver predictable outcomes in a fast‑paced, high‑stakes environment.