Enterprise Platform Advisor for AI Legal Tech

Legora; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Global collaboration

Meaningful work

Competitive package

In-person environment

Job summary

Legora is seeking a Platform Advisor to own enterprise and strategic issues end-to-end, delivering consistent, high-quality resolutions for top legal teams. You will diagnose complex workflows across the Legora platform, guide demanding users with concise, authoritative communication, and drive improvements with cross-functional partners.

You will work in an in-person environment focused on excellence, with global teams and premium clients across regions.

Qualifications

• Own complex, high-stakes B2B relationships and deliver exceptional outcomes for demanding professional clients.
• Turn frustrated users into advocates and take pride in the quality of every resolution.
• Notice patterns, surface issues early, and collaborate across functions to fix them for good.
• Be technically curious, learn new software quickly, and explain hard concepts simply.

Responsibilities

• Own end-to-end Enterprise and Strategic Premium issues from first signal to resolution with clean handoffs across a global team.
• Build deep platform expertise to diagnose and resolve high-impact issues.
• Translate technical detail into concise, confident guidance for demanding professional users.
• Resolve issues to completion before escalation and route only when necessary with clear diagnostics and next steps.
• Drive improvements by identifying recurring pain points and partnering with Product, Engineering, and Legal to fix root causes.
• Set the standard for enterprise readiness, escalation precision, and handoff quality.
• Manage global handoff rhythm to ensure seamless experience across regions.

Skills

B2B relationship management

Customer advocacy

Pattern recognition

Technical curiosity

Clear communication under pressure

Intercom / Zendesk proficiency

SaaS / AI / legal tech background

Tools

Intercom

Zendesk

Job description

Legora is seeking a Platform Advisor to own enterprise and strategic issues end-to-end, delivering consistent, high-quality resolutions for top legal teams. You will diagnose complex workflows across the Legora platform, guide demanding users with concise, authoritative communication, and drive improvements with cross-functional partners.

You will work in an in-person environment focused on excellence, with global teams and premium clients across regions.