Strategic Cloud & Security TCS Manager

EY; Glasgow; On-site; GBP 90,000 - 150,000; Full time

Job summary

EY seeks an Associate Director, Technical Customer Success Manager (TCSM) to serve as a senior technical advisor for strategic accounts, combining customer success, architecture, cloud, cybersecurity and risk expertise to improve technical health and secure adoption.

You will own the technical success plan and coordinate actions across the customer lifecycle, partnering with Product, Engineering, Security and Risk to drive measurable business value and growth.

Qualifications

• Bachelor's degree in CS, information systems, cybersecurity, engineering, or related discipline, or equivalent experience.
• 8–12 years of progressive experience in customer success management, technical account management, or related roles.
• At least 5 years in a customer-facing or senior technical role supporting complex enterprise environments.
• Experience in two or more: cloud security, security operations, IAM, data protection, infrastructure or application security, resilience, enterprise integrations or technology risk.

Responsibilities

• Own account technical health and protection across adoption, utilization, service performance and security posture.
• Define health indicators, thresholds and action plans; lead health reviews and provide executive reporting on impact and owners.
• Lead architecture reviews, technical workshops, governance discussions and protection planning; translate technical issues into business implications.

Skills

Cloud platforms

Enterprise architecture

Cybersecurity

Identity and access management

Data protection

APIs

Technology operations

Education

Bachelor's degree in CS / information systems / cybersecurity / engineering

Tools

CI/CD tooling

Cloud security tooling

Job description

EY seeks an Associate Director, Technical Customer Success Manager (TCSM) to serve as a senior technical advisor for strategic accounts, combining customer success, architecture, cloud, cybersecurity and risk expertise to improve technical health and secure adoption.

You will own the technical success plan and coordinate actions across the customer lifecycle, partnering with Product, Engineering, Security and Risk to drive measurable business value and growth.